Phone Administrator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Job Summary

As a Phone Administrator, you will play a key role in ensuring seamless and effective communication systems across the Johnson & Johnson campus. Your focus will be on providing friendly, hands-on support for all telephony and mobile device needs. You will serve as the primary point of contact for J&J employees on phone system issues, handle service requests, provide first-level technical assistance, and work closely with technical teams to ensure reliable and secure communication services throughout the workplace. This role is dedicated to delivering outstanding customer service and operational excellence.

Key Responsibilities

User & Device Support: Act as the first point of contact for all employee phone and mobile device inquiries. Process new user setups, configure phone extensions and voicemails, and assist with corporate mobile device activations, swaps, and troubleshooting.

Customer Service: Provide professional, high-touch support to employees, offering clear and patient guidance for users at all levels of technical expertise.

Issue Resolution: Troubleshoot common telephony-related issues such as call quality, connectivity, and basic device functions. Log service requests and escalate complex technical matters to the appropriate IT support teams for timely resolution.

Coordination & Administration: Coordinate with telecom service vendors for service calls or installations as necessary. Maintain up-to-date records and inventory of telecom assets, user accounts, and service tickets to support efficient operations.

Process Adherence: Ensure all service actions comply with Johnson & Johnson and JLL security protocols and policies, maintaining the integrity and security of communication systems.

Qualifications

Experience in a corporate phone administration, help desk, facilities coordinator, receptionist, or client services role is highly desirable.

Exceptional customer service skills with excellent interpersonal and communication abilities.

Proficiency with business communication platforms such as Microsoft Teams Voice, and experience supporting users on corporate phone systems (e.g., Cisco, Avaya).

Familiarity with managing and troubleshooting mobile devices (iOS, Android) in a corporate environment.

Strong problem-solving capabilities and the ability to triage and escalate issues efficiently.

Excellent organizational skills and attention to detail, with experience managing multiple inquiries and maintaining accurate documentation.

A professional, proactive, and positive attitude, with a passion for helping others and contributing to a productive workplace environment.

If you are a technology-minded professional who thrives on creating a seamless communication experience, we encourage you to apply.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits like life insurance, private medical care, or multisport card and comprehensive salary.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.