Retention Marketing Consultant

2 days ago

Prague, Hlavní město Praha, Czech Republic TechVill Appliance Repair ltd. Full time 378,000 per year

Hey there TechVill is one of the fastest-growing home services companies in North America, and we're on a mission to build lasting relationships with our customers.

To help us grow, we're looking for a Retention Marketing Specialist who will be the cornerstone of our growth strategy, transforming first-time customers into lifelong advocates for our brand.

You Are a Great Fit If:

We're looking for a strategic, analytical, and customer-centric professional who is passionate about creating exceptional post-purchase experiences.

Here's what makes you a great fit:

  • Retention Marketing Pro: Demonstrated expertise in retention marketing with a track record of measurably increasing customer loyalty and reducing churn.
  • North American Market Expertise: Proven experience and a deep understanding of customer retention drivers within the Canadian and U.S. local service markets.
  • HubSpot Champion: Mandatory, hands-on expertise with the HubSpot CRM platform for managing customer relationships and marketing automation.
  • Automation & Optimization Guru: Strong skills in email and SMS marketing, complex audience segmentation, and A/B testing to optimize campaign performance.
  • Customer Experience Focused: A strong background in improving the customer journey, with experience in complaint handling and reputation management.
  • Communication Excellence: Professional proficiency in English (B2 or higher) with the ability to create clear, compelling, and trust-building customer messaging.
  • Industry Background (Preferred): Experience in local/home services (e.g., appliance repair, HVAC) and with both B2C and B2B retention strategies will be a strong advantage.

What You'll Be Doing:

  • Design and implement retention strategies to boost customer loyalty and lifetime value across the U.S. and Canada.
  • Create, manage, and optimize multi-channel campaigns (email, SMS) using advanced segmentation and A/B testing.
  • Build and manage automated, trust-based communication flows for the entire customer journey, from first contact to post-service follow-up.
  • Analyze the end-to-end customer experience to identify and fix pain points, directly reducing churn.
  • Leverage HubSpot to its full potential for data management, audience segmentation, and personalized communication.
  • Track, analyze, and report on key retention metrics to provide insights and inform business decisions.
  • Collaborate closely with customer support, operations, and sales to align retention efforts with company-wide goals.

What You Will Get:

  • Flexible remote work arrangement.
  • Competitive payment in USD.
  • Opportunities for professional growth and learning.
  • Future relocation prospects to Canada.
  • A supportive and collaborative team environment.
  • Fully English-speaking work culture.

Why TechVill?

We're proud of what we've built so far:

  • #1 Repair Company: We're recognized by a top appliance manufacturer as the best in the Calgary.
  • 40,000+ Happy Customers: We've earned their trust with exceptional service.
  • Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
  • Big Ambitions: We're on a mission to set new standards in home services.
  • Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to join a team that's building lasting customer relationships? Apply now and let's grow together

Job Type: Full-time

Pay: 21,000.00Kč - 31,500.00Kč per month

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