Retention Marketing Consultant

3 days ago

Prague, Hlavní město Praha, Czech Republic TechVill Appliance Repair ltd. Full time 378,000 per year

Hey there TechVill is one of the fastest-growing home services companies in North America, and we're on a mission to build lasting relationships with our customers.

To help us grow, we're looking for a Retention Marketing Specialist who will be the cornerstone of our growth strategy, transforming first-time customers into lifelong advocates for our brand.

You Are a Great Fit If:

We're looking for a strategic, analytical, and customer-centric professional who is passionate about creating exceptional post-purchase experiences.

Here's what makes you a great fit:

  • Retention Marketing Pro: Demonstrated expertise in retention marketing with a track record of measurably increasing customer loyalty and reducing churn.
  • North American Market Expertise: Proven experience and a deep understanding of customer retention drivers within the Canadian and U.S. local service markets.
  • HubSpot Champion: Mandatory, hands-on expertise with the HubSpot CRM platform for managing customer relationships and marketing automation.
  • Automation & Optimization Guru: Strong skills in email and SMS marketing, complex audience segmentation, and A/B testing to optimize campaign performance.
  • Customer Experience Focused: A strong background in improving the customer journey, with experience in complaint handling and reputation management.
  • Communication Excellence: Professional proficiency in English (B2 or higher) with the ability to create clear, compelling, and trust-building customer messaging.
  • Industry Background (Preferred): Experience in local/home services (e.g., appliance repair, HVAC) and with both B2C and B2B retention strategies will be a strong advantage.

What You'll Be Doing:

  • Design and implement retention strategies to boost customer loyalty and lifetime value across the U.S. and Canada.
  • Create, manage, and optimize multi-channel campaigns (email, SMS) using advanced segmentation and A/B testing.
  • Build and manage automated, trust-based communication flows for the entire customer journey, from first contact to post-service follow-up.
  • Analyze the end-to-end customer experience to identify and fix pain points, directly reducing churn.
  • Leverage HubSpot to its full potential for data management, audience segmentation, and personalized communication.
  • Track, analyze, and report on key retention metrics to provide insights and inform business decisions.
  • Collaborate closely with customer support, operations, and sales to align retention efforts with company-wide goals.

What You Will Get:

  • Flexible remote work arrangement.
  • Competitive payment in USD.
  • Opportunities for professional growth and learning.
  • Future relocation prospects to Canada.
  • A supportive and collaborative team environment.
  • Fully English-speaking work culture.

Why TechVill?

We're proud of what we've built so far:

  • #1 Repair Company: We're recognized by a top appliance manufacturer as the best in the Calgary.
  • 40,000+ Happy Customers: We've earned their trust with exceptional service.
  • Explosive Growth: Expanded to four major Canadian cities in 2024, aiming for 120 locations across North America by 2030.
  • Big Ambitions: We're on a mission to set new standards in home services.
  • Award-Winning Service: In 2025, we won the Consumer Choice Award for Business Excellence in Home Appliance Repair & Service.

Ready to join a team that's building lasting customer relationships? Apply now and let's grow together

Job Type: Full-time

Pay: 21,000.00Kč - 31,500.00Kč per month

  • Strategy Consultant

    1 week ago

    Prague, Hlavní město Praha, Czech Republic IQVIA Full time 60,000 - 80,000 per year

    IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, technology, analytics, and human ingenuity to drive healthcare forward....

  • Recruitment Consultant

    3 days ago

    Prague, Hlavní město Praha, Czech Republic WilsonHCG Full time 1,200,000 - 2,400,000 per year

    Wilson is seeking a motivated, consultative and experienced Recruitment Consultant to join our collaborative, dynamic and talented team. Someone that will play an integral part in acting as a trusted client advisor and candidate advocate. In this role, you will combine cutting-edge recruitment strategies and market intelligence to deliver the best talent to...

  • Global Services Portfolio Consultant

    3 days ago

    Prague, Hlavní město Praha, Czech Republic SUSE Full time 1,200,000 - 2,400,000 per year

    About UsAlways open. Our code, our culture, our opportunities. Leading open innovation without limits. We are SUSE.SUSE is a global leader in innovative, reliable, and secure enterprise open source solutions, including SUSE Linux Suite, SUSE Rancher Suite, SUSE Edge Suite, and SUSE AI Suite. More than 60% of the Fortune 500 rely on SUSE to power their...

  • Product Marketing Manager

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic Apify Technologies s.r.o. Full time 60,000 - 120,000 per year

    Apify's mission is to make the web more programmable. Why? We believe that humans have better things to do than fill in forms, compile Excel sheets of copy-pasted data, or search social media for hashtags. Those are jobs for a machine.Apify collects billions of rows of data from all over the world for science, market research, or finding lost children. We...

  • Consulting & Analytics - Manager Level

    22 hours ago

    Prague, Hlavní město Praha, Czech Republic Visa Full time 900,000 - 1,200,000 per year

    Company Description Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure...

  • On Trade Marketing Assistant

    22 hours ago

    Prague, Hlavní město Praha, Czech Republic Brown-Forman Full time 1,200,000 - 2,400,000 per year

    CURRENT EMPLOYEES, CONSULTANTS, AND AGENCY PARTNERS:If you currently work for Brown-Forman, please apply by clicking the Careers icon on the Workday portal.For best results, use Google Chrome to view this page.Quote from Hiring ManagerExciting opportunity for a person passionate about on-trade channel and trade marketing. You'll be instrumental in bringing...

  • Director, Consulting Practice

    22 hours ago

    Prague, Hlavní město Praha, Czech Republic Infor Full time 900,000 - 1,200,000 per year

    General informationCountryCzech RepublicCityPragueJob ID45850DepartmentInfor Consulting ServicesExperience LevelMID_SENIOR_LEVELEmployment StatusFULL_TIMEWorkplace TypeHybridDescription & RequirementsThis is an exciting time to join Infor with substantial opportunity for growth in the Eastern Europe; this role offers the opportunity run and grow a Eastern...

  • Senior Salesforce Marketing Cloud Engineer

    2 weeks ago

    Prague, Hlavní město Praha, Czech Republic dentsu Full time 60,000 - 120,000 per year

    Job Description: Innovating to Impact Dentsu is a global marketing and advertising agency network founded in Tokyo, in 1901, and now operates in over 145 countries. It specializes in creating meaningful media experiences across major global platforms, original content production and influencer programs. With our unique combination of Media, Customer...

  • Junior Online Marketing Specialist

    22 hours ago

    Prague, Hlavní město Praha, Czech Republic Gen Full time 45,000 - 55,000 per year

    Current resources are fully allocated to existing customer success operations and do not have theskillset required for an Al-first approach, which leaves limited capacity to explore and implement new opportunities. A dedicated part-time role will ensure we can strategically pilot and operationalize Al initiatives without disrupting ongoing priorities in CSM,...

  • Technical Consultant

    6 days ago

    Prague, Hlavní město Praha, Czech Republic Colours_of_data Full time 90,000 - 120,000 per year

    Work scheduleFull-timeAddressRohanské nábř. 17, Karlín, Praha-Praha 8, ČeskoWe make data work for marketing.At Colours we are evolving the way our clients use data to both know and communicate with their customers in their CRM activities. We make businesses customer-centric and data-driven.We leverage best-in-class industry expertise, tools and proven...