Technical Account Manager

3 days ago

Prague, Hlavní město Praha, Czech Republic Rossum Full time 60,000 - 90,000 per year
About the Role

We're looking for a Technical Account Manager to join our Customer Experience team and ensure the technical success and long-term satisfaction of Rossum's top-tier enterprise customers. In this role, you'll be the go-to technical partner for our largest accounts, designing and implementing workflows that help them scale faster with less manual effort.

If you thrive on solving complex problems, can translate business needs into technical solutions, enjoy building strong, lasting customer relationships, and you're excited about scalable technical support and AI-first customer journeys, you are the perfect fit.

What You'll Do

  • Act as the primary technical point of contact for assigned enterprise customers.

  • Design and implement custom document workflows using Rossum's configuration tools and extensions.

  • Advise customers on API integrations and best practices for connecting Rossum to internal systems.

  • Troubleshoot and resolve technical issues, advocating for customers' needs.

  • Coordinate with cross-functional teams during complex solution delivery.

  • Deliver training and create documentation to ensure customer adoption and success.

  • Monitor account health, track KPIs (automation rates, processing speed, quality), and proactively address issues.

  • Relay product feedback to our Product & Engineering teams.

Who You Are

  • 5+ years in customer-facing technical roles, ideally in B2B SaaS.

  • Strong track record in solving technical challenges and driving customer success.

  • Experience in Business Process Mapping and Technical Requirements Gathering.

  • Hands-on skills with APIs, JSON, web applications, and system integrations.

  • Excellent communication and enterprise stakeholder management skills.

  • Adaptable, quick to learn, and highly collaborative.

  • Bonus points for Git, SQL, Python, or experience in a scale-up environment.

What Success Looks Like

Within 3 months:

  • Complete Rossum platform and API training.

  • Build strong relationships with key customer stakeholders.

  • Identify and propose 2–3 workflow "quick wins."

Within 6 months:

  • Implement regular customer syncs and define core KPIs.

  • Reduce escalations and improve delivery consistency.

  • Deliver runbooks for critical workflows.

Within 12 months:

  • Roll out standardized solutions across all assigned accounts.

  • Achieve measurable improvements in customer satisfaction scores (NPS, CSAT).

  • Present a scalable plan for expanding Rossum usage within customer teams.

Why Join Us?

At Rossum, we're on a mission to free the world from manual data entry by building the most flexible AI document platform. Every hour we save is an hour someone can spend on more meaningful work.

What sets us apart:

  • Cutting-edge AI technology reshaping how businesses work worldwide.

  • A collaborative, supportive environment where autonomy and initiative thrive.

  • Scale-up energy with room to grow personally and professionally.

  • A culture of diversity, empathy, and authentic connection.

What We Offer

  • Hybrid work model with flexible hours.

  • 5 weeks of vacation + 5 sick/personal days.

  • Extra 2 weeks of paternity leave.

  • Stock options (ESOP) – share in Rossum's long-term success.

  • Budget for personal development, education, and language courses.

  • High-end tech (MacBook, monitor, accessories of your choice).

  • Team offsites, regular meetups, and a friendly, ambitious team.

  • MultiSport Card.

  • Technical Account Manager

    7 days ago

    Prague, Hlavní město Praha, Czech Republic PayTech Nexus Full time 60,000 - 120,000 per year

    JOB TITLE: Technical Support for Account ManagersTERM: 18 months CLIENT LOCATION: Prague, Czech RepublicRELEVANT EXPERIENCE: 5-7 years MANDATORY REQUIREMENTS**: Fluency in Czech and English is requiredPURPOSE OF JOBWe are looking for a Technical Support for Account Managers. Provide issuers with analyses covering the following topics:Market and issuer...

  • Junior Technical Account Manager

    7 days ago

    Prague, Hlavní město Praha, Czech Republic Cushman & Wakefield Full time €30,000 - €42,000 per year

    Job TitleJunior Technical Account ManagerJob Description SummaryEMEA Project & Development Services (PDS)PDS is a large and growing service line withing Cushman & Wakefield's Europe, Middle East & Africa business. Over the past four years we have expanded our coverage and services in areas of project management, building consultancy, interior design, cost...

  • Technical Account Manager

    5 days ago

    Prague, Hlavní město Praha, Czech Republic Veeam Software Full time €55,000 - €87,000 per year

    Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep...

  • Senior Technical Account Manager

    7 days ago

    Prague, Hlavní město Praha, Czech Republic Rossum Full time 1 - 2 per year

    About the RoleWe're looking for a Technical Account Manager to join our Customer Experience team and ensure the technical success and long-term satisfaction of Rossum's top-tier enterprise customers. In this role, you'll be the go-to technical partner for our largest accounts, designing and implementing workflows that help them scale faster with less manual...

  • Account Manager

    1 day ago

    Prague, Hlavní město Praha, Czech Republic Valor Software Full time

    Valor Software is an international software development and consulting company trusted by clients worldwide to turn complex challenges into innovative digital solutions. We combine deep expertise in open-source technologies with a passion for building modern user interfaces (UI) and web applications using frameworks such as Angular, React, and As we grow, we...

  • Account Manager

    1 day ago

    Prague, Hlavní město Praha, Czech Republic Valor Software Full time

    Valor Software is an international software development and consulting company trusted by clients worldwide to turn complex challenges into innovative digital solutions. We combine deep expertise in open-source technologies with a passion for building modern user interfaces (UI) and web applications using frameworks such as Angular, React, and As we grow, we...

  • Account Manager

    1 day ago

    Prague, Hlavní město Praha, Czech Republic Valor Software Full time

    Job description Valor Software is an international software development and consulting company trusted by clients worldwide to turn complex challenges into innovative digital solutions. We combine deep expertise in open-source technologies with a passion for building modern user interfaces (UI) and web applications using frameworks such as Angular, React,...

  • technical programme manager

    7 days ago

    Prague, Hlavní město Praha, Czech Republic Tesco Full time 60,000 - 120,000 per year

    About the role As a Technical Programme Manager, you will deliver complex, cross-functional technology programmes that support colleagues and help serve our customers better. They work collaboratively, influence Product, Engineering and business colleagues and lead the programme to deliver value quickly and often.You will be responsible for Deliver complex...

  • Revenue Accounting Manager

    7 days ago

    Prague, Hlavní město Praha, Czech Republic Canonical - Jobs Full time 120,000 - 240,000 per year

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Technical Product Manager

    1 day ago

    Prague, Hlavní město Praha, Czech Republic P2P. org Full time

    is the largest institutional staking provider with a TVL of over $10B and a market share exceeding 20% in restaking.We are continually focused on researching and improving our infrastructure to extract maximum APR while enhancing security. For instance, in ETH and SOL, our NRR is on average 10% higher than the market, and in DOT, it's 20% higher.We also...