Senior Customer Service Expert

4 days ago

Prague, Hlavní město Praha, Czech Republic Stock Spirits Group Full time

Stock Spirits is one of Europe's leading spirits companies with a strong portfolio of well-known brands and a growing international footprint. To strengthen our export operations for STOCK Germany, we are looking for a Senior Customer Service Expert (m/f/d) for a fixed-term position of 12 months, based in Pilsen.

Your Responsibilities

  • Lead and develop the Customer Service team with a strong focus on export markets

  • Act as the single point of contact for international export markets, independently handling operational and customer-specific requests

  • Escalate topics to the GBD Manager, Global Marketing, or other relevant stakeholders when required

  • Coordinate international customer orders from order entry to final delivery in close collaboration with internal departments and external partners

  • Ensure accurate preparation, coordination, and verification of all logistics and export-related documents (invoices, packing lists, customs documents, certificates, etc.)

  • Manage internal coordination of documents and certificates in alignment with order processing, quality assurance, and logistics

  • Maintain close communication with production teams to ensure product availability and timely fulfillment of customer requirements

  • Align with logistics providers and freight forwarders to secure efficient and cost-effective transport solutions

  • Proactively manage issues related to delivery delays, shortages, or documentation discrepancies

  • Coordinate continuously with internal stakeholders such as Sales, Quality, Supply Chain, and Finance to ensure smooth order handling

  • Maintain and update customer master data and order-related information in the CRM/ERP system

  • Support international key accounts with market-specific requirements and documentation

  • Contribute to process optimization; PMO experience is considered a plus

Your Profile

  • Several years of experience in Customer Service, Supply Chain, and/or Logistics, ideally in an international environment

  • Proven experience in leading teams

  • Strong understanding of export processes, international logistics, and documentation

  • Experience working with ERP/CRM systems

  • Structured, proactive, and solution-oriented working style

  • Strong communication skills and the ability to coordinate across functions and cultures

  • PMO or project management skills are an advantage

  • Fluent in English; additional languages are a plus

What We Offer

  • A responsible leadership role in an international, fast-paced environment

  • Fixed-term contract for 12 months with a clear scope and impact

  • Collaboration with international stakeholders and well-known global brands

  • A hands-on role with room for ownership and process improvements

  • Competitive compensation and a supportive team culture

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