Engineering Manager

About ShipMonk

ShipMonk isn't just a 3PL; we're a growth partner for merchants. We provide cutting-edge technology and a network of owned and operated fulfillment centers that empower high-growth ecommerce and DTC brands to stress less and grow more. With over 2,500 employees across five countries, we're on a mission to revolutionize fulfillment by providing everything from the fastest click-to-delivery and real-time inventory to custom solutions—all with a merchant-first mindset.

Why ShipMonk?

We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.

● Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, Mexico, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
● Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
● Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
● Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
● Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

Our Core Values
Our values are the heart of our culture. We're looking for individuals who embody these principles every day.

● Merchant-first: We handle the logistics so our merchants can focus on what they do best—growing their business.
● Own it: We take ownership of our work, our mistakes, and our successes.
● People make ShipMonk: We believe in our team and invest in our people.
● Change the score: We challenge the status quo, constantly innovating and improving.
● Get sh*t done: We're a fast-paced, high-growth company that values action and results.

For our IMS team, we're seeking a Senior Engineering Manager who is interested in building solutions, developing and leading a team of engineers. You'll be mentoring and driving technical excellence while tackling customer challenges head-on.

About the team

The IMS team is focused on providing customer facing functionality and interfaces for Shipmonk services. In fact IMS is the main entry-point for all integrations including our customer, clients and 3rd parties. IMS domain itself includes API to API integrations as well as tools and applications that are being used directly by end users to manage integrations, workflows and lifecycle of products, orders, returns etc in Shipmonk application suite. The team drives continuous innovation to improve observability, optimize maintenance and provide top quality services and interface contracts to consumers of our business and technical services. IMS is working closely with other WMS domains (B2B, D2C, Returns, Special Projects) to ensure seamless integration and performance.

Skills & Responsibilities

Stakeholder management:

• Demonstrated success in interacting with and managing diverse stakeholders.
• Proactive and effective communicator among senior management.
• Ability to build strong relationships across various business functions.
• Skilled in educating stakeholders on the value and potential of the engineering function.

Technical excellence and execution-focused: 

• Extensive technical experience, including hands-on development in scalable distributed applications.
• Proven ability to earn team trust while in a leadership position.
• Strong understanding of agile and lean development principles.
• Excellent grasp of modern technologies across front end, back end, cloud, and data platforms.
• Demonstrated ability to lead team strategy, development, and operations effectively.

People leadership & team management: 

• Proven experience managing and scaling high-caliber engineering teams.
• Inspiring and engaging leadership style with a vision-setting ability.
• Strong history of attracting, developing, and retaining top talent.
• Demonstrated ability to cultivate a progressive technology culture.
• Proficient in implementing effective structures, processes, and practices for engineering success.
• Comfortable making difficult decisions as an established leader.

Highly strategic and commercially astute:

• Strong prioritization skills to guide teams effectively.
• Insight into product strategy and the ability to develop business plans.
• Experienced in balancing challenges and gaining stakeholder buy-in.
• Ideally, background includes working in customer-centric environments integrating technology into business strategies.

Desired Experience

• Demonstrated ability to lead and grow teams in a fast-paced environment.
• Excellent problem-solving, strategic thinking, and communication skills.
• Ability to foster a collaborative and inclusive work environment.
• Experience in hiring & recruitment and building empowered product engineering teams. 
• Agile development experience is essential.
• Ability to collaborate with Product Management to balance technical constraints while delivering value to customer that is aligned with business objectives
• Familiarity with OKR methodology and being outcome-driven

Join us at ShipMonk and be part of a team that's shaping the future of logistics

If you like our story, we look forward to seeing your resume, profile, story, or anything else you might have There are no limits to creativity. Our Recruiter, Dominika, will get back to you as soon as possible. We look forward to hearing from you.

ShipMonk is an equal opportunity employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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