IT Service Operations Technical Analyst with German

6 days ago

Praha, Hlavní město Praha, Czech Republic Bodycote Full time

About Bodycote

At Bodycote, we understand that it is our people that make us a world leader. Our technical expertise and commitment to being a trusted partner to our customers are ingrained in our culture. As a global leader in our industry, we are setting the standard for sustainability. We are committed to an ambitious journey towards lower environmental impact and we have the technologies, capabilities and resources to succeed. We're proud to offer an environment where you can make a real difference.

The Role

As IT Service Operations Technical Analyst, you'll be responsible for resolving IT incidents and requests, providing technical support in a Windows-based environment, and managing infrastructure across Bodycote facilities. You'll also monitor systems, identify areas for improvement, and contribute to IT projects focused on upgrades and service enhancements. In addition, the role requires close collaboration with global IT teams and a commitment to consistently delivering high-quality customer service.

Who/What We're Looking For

Key essentials:

  • Strong technical expertise: Experience with Windows Server/Client, Microsoft technologies (AD, DNS, DHCP, Exchange), networking fundamentals (LAN/WAN), mobile OS (iOS/Android), backup solutions, and antivirus tools (preferably Sophos).
  • Process knowledge and independent working: Practical understanding of ITIL processes, ability to work both independently and in a team, with a flexible and results-driven mindset under pressure.
  • Excellent communication and interpersonal skills: Professional interaction at all levels, strong written and verbal communication, and willingness to travel as required.
  • Fluent German is a must, also flexibility to travel to Germany

What's In It for You [pick/add to]

  • Career progression opportunities in a growing, global business
  • Exposure to international projects and change initiatives
  • A supportive culture where your growth and development matter
    Join us at an exciting point of change, where your expertise will help define the next chapter of our business

Benefits

  • Mobility and growth opportunities in a global leading organization
  • Excellent office location in Prague – Karlín
  • Home office (40%) + 25 days of vacation and 3 sick days per year
  • Competitive base salary + Yearly bonus
  • Choice of 2 out of 3: Private Health Care, Yearly Public Transport Card, and Multisport Card
  • Pension Contribution

Location & Work Pattern

This role is based in Prague, with hybrid working model. Approximately 20% of travel be be required.

Ready to Apply?

If you're excited by the idea of shaping the future of metallurgy with Bodycote, we'd love to hear from you. Why not explore this opportunity further, to start your journey with us.

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