Customer Service Coordinator

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Cochlear's mission is to help people hear and be heard. As the global leader in implantable hearing solutions, Cochlear is dedicated to helping people with moderate to profound hearing loss experience a world full of sound. We aim to transform the way people understand and treat hearing loss and innovate to connect people with future technologies. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives. Learn and grow with us as we tackle the most complex challenges in helping more people to experience a lifetime of hearing.

Customer Service Coordinator (m/f/d) – Prague

At Cochlear, we don't just make products—we create connections. As the global leader in implantable hearing solutions, our mission is simple yet powerful: help people hear and be heard. Join us and be part of something truly meaningful.

Your Next Role: Are you passionate about delivering exceptional service and making a real impact? In this role, you'll be the voice of Cochlear for our customers—patients, professionals, and partners—ensuring every interaction is smooth, supportive, and solution-focused.

What You'll Do:

• Be the first point of contact for customer inquiries via phone and email
• Process orders and other service-related requests of professional customers and individual patients
• Provide on-the-spot assistance for customers at our Prague office
• Support marketing and sales initiatives and contribute to process improvements
• Collaborate with cross-functional teams (sales, logistics, finance) while also working independently
• Educate and empower customers and business partners with the knowledge they need
• Contribute to the operations of the local office by taking up office-related tasks

What We're Looking For:

• Experience in a service-oriented role, ideally in a global or multinational environment (MedTech experience = advantage)
• Strong computer skills (ERP/CRM systems like Oracle, SAP, Salesforce) and MS Office proficiency
• Fluent in Czech and English
• Organized, process-driven, and adaptable in a fast-paced setting
• Able to prioritize tasks and set personal deadlines
• Empathetic communicator with a positive attitude and great interpersonal skills
• Minimum High School Diploma and vocational qualification in business administration or equivalent

What's In It for You:

• 25 vacation days + 5 personal days
• Yearly salary review
• Meal vouchers and public transport allowance
• Free flu and Hepatitis B vaccinations
• Multisport card and Pluxee Flexi Pass
• Income protection for long-term illness
• Training and career development opportunities (national and international)
• Global relocation policy

Ready to Make a Difference? If you're looking for a role with purpose, growth, and impact, apply now by uploading your English application documents.

Let's change lives together.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

How we recognise your contribution

At Cochlear we value and welcome the unique contributions, perspectives, experiences, and backgrounds of our employees and aim to build a culture that celebrates and leverages these differences, creating a sense of belonging and enabling our people to realise their full potential. Through our internal programs and employee benefits, we aim to create an environment where our people will feel value and supported. Whether your focus is on continuous learning, professional development or simply finding an environment which enables you to thrive whilst balancing family or personal life commitments, then we have several programs in place to support you.

For more information about Life at Cochlear, visit