 
						System Support Analyst
1 week ago
We are seeking a Systems Analyst to join the Security department and support the Identity & Access Management team. The role focuses on ensuring that end-user access requests, account issues, and related queries are resolved in line with established security policies and operational standards.
Location: Prague, Czech Republic (hybrid 2-3 times per week)
Start Date: ASAP
Engagement: Full-time, 40h/week
Contract Type: B2B
Language: Czech, English
Responsibilities:
• Responding to access requests using tools such as Active Directory.
• Handling password-related support calls (identity verification, MFA setup, recovery).
• Monitoring ticketing tools (e.g., Zendesk, JIRA), triaging and prioritizing queries by risk and impact.
• Supporting activities related to access reviews, automation failures, and change implementations.
• Applying security policies accurately and consistently.
• Assisting in testing of new platforms and products from an end-user perspective.
• Identifying opportunities for process automation and preventive improvements in access control.
Required Skills & Experience:
• Experience in Identity & Access Management or IT Service/Support role.
• Strong service management foundation with knowledge of ITILv3 (or higher).
• Hands-on experience with:
• Active Directory (or similar access management tool).
• Ticketing tools (e.g., Zendesk, JIRA).
• O365 services (Teams, SharePoint, Email).
• Basic support for MFA / OneLogin and other security tools.
• Basic technical knowledge in PowerShell scripting, SQL/Oracle databases, and MS Excel.
• Strong analytical and problem-solving skills.
• Ability to collaborate with global teams and multiple stakeholder groups.
• Interest in Cyber Security and willingness to learn new tools and technologies.
Soft Skills:
• Service-oriented mindset and patience in supporting end users.
• Strong written and verbal communication skills.
• Ability to set correct expectations with stakeholders.
• Adaptability and continuous learning attitude.
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