System Support Analyst

2 days ago

Prague, Hlavní město Praha, Czech Republic Whirr Crew Full time €40,000 - €60,000 per year

We are seeking a Systems Analyst to join the Security department and support the Identity & Access Management team. The role focuses on ensuring that end-user access requests, account issues, and related queries are resolved in line with established security policies and operational standards.

Location: Prague, Czech Republic (hybrid 2-3 times per week)
Start Date: ASAP
Engagement: Full-time, 40h/week
Contract Type: B2B

Language: Czech, English

Responsibilities:

• Responding to access requests using tools such as Active Directory.

• Handling password-related support calls (identity verification, MFA setup, recovery).

• Monitoring ticketing tools (e.g., Zendesk, JIRA), triaging and prioritizing queries by risk and impact.

• Supporting activities related to access reviews, automation failures, and change implementations.

• Applying security policies accurately and consistently.

• Assisting in testing of new platforms and products from an end-user perspective.

• Identifying opportunities for process automation and preventive improvements in access control.

Required Skills & Experience:

• Experience in Identity & Access Management or IT Service/Support role.

• Strong service management foundation with knowledge of ITILv3 (or higher).

• Hands-on experience with:

• Active Directory (or similar access management tool).

• Ticketing tools (e.g., Zendesk, JIRA).

• O365 services (Teams, SharePoint, Email).

• Basic support for MFA / OneLogin and other security tools.

• Basic technical knowledge in PowerShell scripting, SQL/Oracle databases, and MS Excel.

• Strong analytical and problem-solving skills.

• Ability to collaborate with global teams and multiple stakeholder groups.

• Interest in Cyber Security and willingness to learn new tools and technologies.

Soft Skills:

• Service-oriented mindset and patience in supporting end users.

• Strong written and verbal communication skills.

• Ability to set correct expectations with stakeholders.

• Adaptability and continuous learning attitude.

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