Analyst Customer Billing Support

Overview

WELCOME TO SITA

At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.

You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.

Are you ready to love your job?

The adventure begins right here, with you, at SITA.

ABOUT THE ROLE

The purpose of this role is to proactively work and support the contract to bill (cash) process and act as the point of contact for all matters which relate to customer invoicing and satisfaction. 

WHAT YOU WILL DO: Customer Billing Support

• Serve as the primary billing contact for assigned customers and regions.

• Collaborate closely with Geo Cash Analysts to resolve billing queries.

• Investigate invoice issues and coordinate with internal/external teams to ensure accuracy, clarity, and timeliness.

• Calculate and submit billing adjustments as needed.

Invoice Quality & Proactive Review

• Conduct regular invoice and service data reviews with GCA/BU contacts to identify and correct discrepancies.

• Lead cross-functional initiatives to improve billing quality.

• Communicate proactively with customers regarding billing improvements and project updates.

Customer Engagement & Satisfaction

• Provide training on SITA invoices and billing tools to enhance customer & internal teams understanding.

• Address billing-related complaints and survey feedback; develop and implement action plans.

• Capture and anticipate customer business needs to propose tailored billing solutions.

Relationship Management

• Build strong relationships with customers and internal partners to ensure satisfaction with billing services.

• Act as a virtual team member across regional and business units, focusing on key deliverables.

Billing Expertise & Compliance

• Serve as a billing subject matter expert for internal teams.

• Stay updated on products and billing processes through ongoing training.

• Review and approve commercial opportunities in Salesforce, ensuring alignment with billing standards.

• Design billing solutions for complex contracts.

Revenue Assurance

• Support initiatives to enhance revenue and margin performance.

• Assist in debt recovery efforts linked to billing discrepancies.

Qualifications

ABOUT YOUR SKILLS: 

• Background in Economics or Business. Ideal for recent graduates.
• Enjoy communicating across diverse cultures and geographies
• Ability to build trust & relationships both externally & internally
• Strong problem-solving & enjoyment of working with numbers
• Teamwork, customer focus, willingness to learn and self-motivation
• Curious and eager to explore new ideas
• Office 365 systems and tools
• Fluent in English, other language advantage

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

Flex Week: Work from home up to 2 days/week (depending on your team's needs)

Flex Day: Make your workday suit your life and plans.

Flex-Location: Take up to 30 days a year to work from any location in the world.

Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

Professional Development: Level up your skills with our training platforms, including LinkedIn Learning

Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

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