Customer service representative with English and German
3 days ago
Group Company: Deutsche Börse Prague Branch
Customer service representative with English and German - Part-Time (f/m/d)
Part-time | limited
Ready to make a real impact in the financial industry? At Deutsche Börse Group, we'll empower you to grow your career in a supportive and inclusive environment. With our unique business model, driven by 15,000 colleagues around the globe, we actively shape the future of financial markets. Join our One Global Team
Your area of work:
Our Member Portal & Billing Support team is responsible for providing first level customer support for the Member Section and Billing services.
Member Section is a closed self-service portal for clients of the Deutsche Börse Group. In the support role you will assist customers for any Member Section related requests, inquiries and incidents.
Your activities are enriched by a variety of tasks gear towards different internal customers and units.
Your responsibilities:
- Provide support to clients on the day-to-day use of Member Portal
- To investigate, monitor, record and resolve any queries (issues raised by the client, these queries are received via telephone or email)
- Maintain the Member Section content
- Analyze and optimize the Member Section processes
Your profile:
- University degree or equal experience
- Languages: written and spoken English and German
- Experience with client support
- Distinct communication skills and willingness to work in a team
- Fast learner, precise and detail-oriented, pro-active, independent, goal-oriented mindset
- Proven ability to organize, plan and prioritize in a fast-paced environment to meet customers need
- Proficient usage of the state-of-the-art office products (e.g. Word, Excel)
Deutsche Börse Group embraces an international climate, whereby diversity is universal. This is evident across the board, be it through our diverse workforce, routine responsibilities or other areas of activities and scope of application. We are looking for employees who enjoy working in a dynamic and flexible environment and are willing to put forward innovative ideas for the company. An open mindset, a proactive approach and self-motivation are prerequisites.
We offer our employees an attractive remuneration package. Benefits include a high level of trust and autonomy in modern, centrally located workplaces where corporate culture and values are exercised regularly.
We value diversity and therefore welcome all applications - regardless of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation and identity.
Have we piqued your interest? Then we encourage you to apply now
Do you have questions about the application process or this position?
Please contact us at - or by phone We look forward to getting to know you
Deutsche Börse Group, Human Resources
https://careers.deutsche-
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