Companies / Post a job
Oracle Corportation

Technical Analyst

Found in: TopLanguageJobs

Description:

You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality assurance and customer escalations.
 
RESPONSIBILITIES:
•    Assessment and resolution of interruptions or reductions of IT services
•    Analysis, validation and documentation as part of incident management lifecycle
•    Follow standard practices and procedures to identify potential system issues and escalate them if required
•    Provide feedback on support delivered and current processes and procedures
•    Attendance at various meetings as needed
•    Communication within different levels of a business
•    Other duties as assigned
 
QUALIFICATIONS:
•    Minimum of 2 years work experience in technical customer support area, preferably in a corporate environment
•    Excellent written and spoken English, other languages advantageous
•    Ability to do shift and weekend work
•    Proven ability to solve complex issues
•    Demonstrated ability to effectively manage routine and complex engagements simultaneously, producing consistently high quality results.
•    Ability to make clear decisions and deal with stressful situations
•    ITIL certification a plus
 

23 hours ago



Brno, South Moravian Region, Czech Republic

Full time

Oracle Corportation

Related Jobs

  • Oracle Corportation

    Technical Support Specialist ERP

    Do you have a background in economy, accounting or finance? Do you aspire to work in the field of IT but just haven’t...

    Oracle Corportation - Brno, South Moravian Region - TopLanguageJobs

  • ADECCO spol.s r.o.

    Senior/Junior IT analyst programmer

    Senior/Junior IT analyst programmerRole specification:ANALYSIS- assist the analyst tester in the creation of user story...

    ADECCO spol.s r.o. - Brno, South Moravian - beBee S CZ

  • Oracle Corportation

    Technical Writer

    Technical Writer  Summary: Oracle’s NetSuite global business unit is looking for a Technical Writer to write...

    Oracle Corportation - Brno, South Moravian Region - TopLanguageJobs

  • Oracle Corportation

    Technical Analyst

    You will provide Level 1 IT support to the Oracle employees, involving resolution of complex incidents, quality...

    Oracle Corportation - Brno, South Moravian - beBee S CZ