Customer Service Representative with Spanish

Found in: beBee S CZ - 4 weeks ago


Praha, Czech Republic Envista Holdings Corporation Full time

Job Description:

Customer Service Representative is responsible for providing exceptional customer service to our customers and support to the customer service team. This position deals front line with the customer and must always represent the company and our customer service philosophy with the utmost integrity.

  • Responsible for receiving, monitoring and processing customer orders and requests in a timely manner with emphasis on accuracy and professionalism

  • Masters the product knowledge of current product portfolio. Provides customer with accurate information regarding our products and sales promotions. Shares the knowledge with junior team members.

  • Point of contact (telephonic or electronic) for Customers and Sales reps during the day for a quick and dedicated service for both the external as well as the internal customer

  • Ensures a correct order management: Quotations, Orders, Deliveries and Invoices

  • Manages product and service complaints

  • Ensures fulfilment of the local legal requirements

  • Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints

  • Reaches Customer Service targets

  • Implements all EMEA procedures and processes linked to Customer Care and agreed with the Customer Care Manager.

  • Promotes campaigns and offers agreed with the Customer Care Manager.

  • Works and leverages relations with sister companies in whole group

This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.

#LI-EU1

Job Requirements:

  • Language : Spanish / Portuguese (desirable)

  • Communication skills (verbal and in writing)

  • Resistance to stress and ability to prioritize and multitask

  • Ability to operate computer systems with accuracy and efficiency (SAP, CRM & Excel)

  • Ability to adapt and implement new procedures as required to provide excellent customer service

Operating Company:

Corporate

Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry-leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists' clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end-to-end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .


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