IT Support Engineer
1 month ago
Want to be a part of our team?
Do našeho NTT týmu hledáme posilu na pozici IT Support Engineer.
Working at NTT
Co budete mít na starosti:
Aplikační podpora softwarových a cloud prostředí klientů společností
Administrace jednotlivých spravovaných řešení a provádění rutinních činností
Zajištění podpory uživatelů spravovaných řešení
Participace na realizaci servisních zakázek v souladu s technologickými a procesními postupy
Komunikace s IT pracovníky zákazníků v rámci řešení servisních a projektových činností
Eskalace události a incidentu na vyšší úrovně podpory v rámci NTT organizace a jednotlivých vendorů
Participace při testování nových verzích a funkcionalit systémů a aplikací
Vytváření dokumentace řešení
Práce ve směnném provozu
Dohled a proaktivní monitoring IT prostředí zákazníků
Požadované dovednosti:
Orientace v IT prostředí a telekomunikací
Analytické myšlení, schopnost syntézy, pečlivost, vysoká míra odpovědnosti
Schopnost rychle se rozhodovat a samostatně řešit technické problémy IT služeb
Organizační schopnosti
Základní znalost problematiky síťových a infrastrukturních prostředí
Základní znalost/zkušenost s administrací Cloud řešení
Silná motivace k dalšímu odbornému růstu
Orientace na zákazníka
Komunikační dovednosti
Ochota pracovat ve směnném provozu (24/7, 12h směny)
Upřednostňujeme / je výhodou:
Praxe s nástroji pro správu a dohled sítí
Zkušenost/znalost ITIL procesů a práce v ITIL/ITSM systému (ServiceNOW)
Požadavky na kvalifikaci:
SŠ/VŠ technického směru
Obecný přehled v IT oblasti
Znalost anglického jazyka na komunikativní úrovni
A co Vám nabídneme my?
Pro absolventy zajímavý start profesní kariery
Zajímavou práci s přístupem k infrastrukturním a telekomunikačním high-end technologiím
Možnost dalšího osobního růstu, školení, certifikace
Výborný kolektiv s teamovým duchem
Podporu zdraví: 3 sick days za rok, nadstandardní zdravotní péči
5 týdnů dovolené
Roční variabilní bonus
Notebook a firemní telefon s tarifem dle aktuálních standardů
Multisport kartu
Příspěvek na stravné
Cafeterii systém
Náhradu mzdy v plné výši při pracovní neschopnosti do 21 pracovních dnů za rok.
Příspěvek na penzijní připojištění v hodnotě 1000 Kč/měsíc
Těšíme se na Vás :-)
Skills Summary
Customer Service, Digital Workplace, IT Security Architecture, Problem Solving, Remote Support, Troubleshooting
What will make you a good fit for the role?
Workplace type :
Equal Opportunity Employer
NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category
Is innovation part of your DNA? Do you want to enable a connected future for people, organizations, and society?
Join our growing global NTT family and you’ll be part of the world’s largest ICT company (by revenue). We’ve combined the capabilities of 28 remarkable companies to become one, leading technology services provider. Together, we help our people, clients, and communities do great things with technology to create a more secure and connected future.
We employ 40,000 people across 57 countries. By bringing together the world’s best technology companies and emerging innovators, we work together to deliver sustainable outcomes to businesses and the world. Innovation is part of our DNA. We believe it’s key to what makes us different. So, we strive to move forward, challenge the status quo, and drive excellence through the technologies we integrate and the services we deliver around the world. The result is connected cities, connected factories, connected healthcare, connected agriculture, connected conservation, connected mobility, and connected sport. Together we enable the connected future.
You’ll be joining a global employer that is committed to attracting, growing and keeping the best talent. A place where you will be at the heart of our success
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