Transportation Specialist

At Amazon we believe that every day is still day one. A day to take the first step and a day to look forward to new challenges. And today is that day for you. It's your day to be part of something great. A day to make your ideas come to life and your day to join a company that redefines itself every day. That's the energy and passion behind Amazon.

Transportation Specialist Overview

Amazon Transportation Services is looking to hire a motivated, highly committed, and customer-obsessed Transport Specialist. A Transportation Specialist facilitates flow of information between different stakeholders (Amazon Fulfilment/ 3rd Party Vendors/ Amazon Stations, etc.) and resolves any potential issues that impacts customer experience and delivery performance. A Transportation Specialist provides timely resolution to the issue in hand by researching & querying internal tools, by taking real-time decisions and having an effective communication with the stakeholders (verbal and written).

An ideal candidate should be able to understand the issue and be able to drive Customer Experience without compromising on time. The candidate should have the basic understanding of Logistics and should be able to communicate clearly in the verbal and written form. The candidate should be able to recommend process improvements and should have the passion to drive them to conclusion.

Key job responsibilities

• Proactively monitor Line haul activity to identify, address, and prevent potential issues
• Develop and execute effective service recovery plans as necessary
• Continual, tactical communication with Third Party Vendors and internal customers (Sort Centers, Fulfillment Centers and Delivery Stations)
• Identify and eliminate root causes of defects in order to drive efficiency in Amazon's Line haul operations
• Systematically escalate problems or variances in the operation to the Supervisors and Shift Managers
• Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
• Develop relationships and communicate with LSPs/Carriers and internal customers such as Fulfillment Centers, Sort Centers, and Delivery Stations to improve network visibility and meet daily operational needs
• Support continuous improvement initiatives to help improve process efficiency and quality
• Resolve issues or arranging alternatives in case of any incident etc.
• Report and manage any damage of Amazon owned vehicles via third party suppliers.
• Work in a dynamic environment with an ability to empathize with and prioritize customer needs
• Demonstrate ownership to resolve challenging customer issues, escalating when necessary

We are open to hiring candidates to work out of one of the following locations:

Prague, CZE

Basic Qualifications

• Advanced level of English Verbal and Written (CEFR - B2/C1)
• Previous experience in customer facing role
• Relevant experience working with the MS Office suite (Word, Excel, Outlook)

Preferred Qualifications

• Previous experience in a similar role in Logistics or Fleet Management
• Bachelor's degree (or higher / Equivalent)
• Strong interpersonal and communication skills
• Second language, French, German, Spanish or Italian speaker
• Should be comfortable with a multi-tasking, high-energy environment.
• Should be creative and analytical problem solver with a passion to provide excellent customer service

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