O2C - Cash collections associate with German or Italian

6 days ago

Prague, Czech Republic SAP Full time

Job Summary: We are seeking a Collections Associate to facilitate day-to-day collections for training invoices in a dynamic and growing environment.

We help the world run better by enabling individuals to bring out their best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

The Global Finance Success organization (GFS) is responsible for maximizing the efficiency and effectiveness of Finance processes while delivering global end-to-end process standards. Within GFS, Global Digital O2C - Cash collections is responsible for supporting all cash collections related topics from an operational and analytical perspective.

The Cash Collections Analyst will assist in the collection aspects of the training business invoices, including:

  • Maintaining strong customer focus
  • Handling objections and customer queries
  • Direct interaction through email and telephone with key account customers to drive the collection of outstanding receivables
  • Effective solving of escalations as it relates to payment of outstanding receivables
  • Coordination of tasks and general process improvements
  • Keen eye for detail, solution-oriented

We are looking for a candidate with:

  • Intermediate Microsoft Office skills (specifically Excel, Outlook, and Word)
  • English and German language proficiency
  • Attention to detail
  • Active listening
  • Analytical thinking
  • Knowledge of the procure-to-pay business process from purchase requisition to payment
  • Experience in collections, finance, or customer support is an advantage
  • Knowledge using a customer relationship management (CRM) system is a plus
  • Experience using an ERP tool (SAP) is an advantage

O2C Digital Training EMEA Team is a collaborative team that values innovation. We are committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development.

We believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.

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