Lodging Partner Associate

2 months ago

Prague, Hlavní město Praha, Czech Republic Expedia Partner Solutions Full time

About the Role:

We are seeking a highly skilled Lodging Partner Associate to join our team at Expedia Partner Solutions. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our clients in the travel industry.

Key Responsibilities:

  • Resolve customer inquiries and issues in a timely and professional manner.
  • Utilize data analysis to address complex customer issues and provide effective solutions.
  • Proactively engage with customers to ensure thorough issue resolution and enhance future interactions.
  • Communicate effectively with internal teams to escalate and resolve issues impacting customer satisfaction.
  • Manage multiple tasks with precision and meet deadlines consistently.

Requirements:

  • 6-12 months of proven customer service experience in a fast-paced environment.
  • Fluent in both English and German with excellent verbal and written communication skills.
  • Associate's degree or equivalent professional experience preferred.
  • Proficient in customer care management software and Microsoft Office programs.

Why Work with Us:

  • Opportunity to grow within a global organization at the forefront of travel technology.
  • Competitive compensation and comprehensive benefits package.
  • Impactful work that directly contributes to enhancing customer experiences worldwide.
  • Hybrid work environment.
  • International, multilingual environment.
  • Engagement activities to socialize and help the local community.

About Expedia Group:

Expedia Group is a leading travel technology company that powers travel for everyone, everywhere. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers.

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