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NetSuite ACS Practice Manager

3 months ago

Brno, South Moravian, Czech Republic Oracle Full time

Job Description

Why Oracle NetSuite?

One word - transformation.

At Oracle NetSuite, we believe the cloud is here to stay and so do our 30,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. Oracle NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, the NetSuite Oracle business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

Transform your career at Oracle NetSuite

At Oracle NetSuite we work hard, and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don't have fun along the way, then what's the point?

Oracle NetSuite is transforming how its customers do business. If you want to transform your career, apply.

We are seeking a Practice Manager for the Advanced Customer Support [ACS] team within the Shared Resource Team in our Brno, CZ office. This is an office-based role with the expectation of being in office 3 days a week.

The Shared Resource Team [SRT] is the development engine of Oracle NetSuite. We foster the professional development of our college graduate and veteran hires while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite--s future. Our career acceleration program builds well-rounded individuals by providing opportunities to develop business acumen and consulting skillsets while experiencing a variety of customers, industries and networks. The SRT provides opportunities for actionable analytics, cutting edge technology and functional configuration. Our consultants have purpose and help businesses transform how they operate and achieve their vision.

The ACS team within the SRT focuses these individuals on early-career opportunities with a goal of transitioning team members into productive Individual Contributor consulting roles in our Advanced Customer Support organization. ACS is an acknowledged authority within the Oracle NetSuite Global Business Unit (GBU), providing subject matter expertise and consulting services to the GBU's largest, strategic and most challenging customers around the globe. The ACS team works with these important customers to understand their business requirements and assists customers post implementation with improving their adoption and expanding their usage of NetSuite.

The ACS Practice Manager has the primary responsibility to lead and build a world class team within the organization's Shared Resource Team. This involves driving customer success and retention, leading to top line growth, client reference ability and profit. Key performance indicators include:

  • Inspire, lead and develop our people
  • Manage and drive retention
  • Achieve above target hours and target utilization
  • Deliver customer success
  • Drive process efficiency and optimization
  • Partner with enabling groups; account management, sales, staffing, enablement and verticals

Responsibilities include:

  • Provide leadership, direction and coaching to a large managed services team
  • Manage performance management processes for the aligned ACS team
  • Develop and drive strategic and operational plans for the practice through effective planning, communication and team leadership
  • Attain revenue goals (through billable hours) and maximize ACS profitability through accurate forecasting and effective management of the cost center
  • Drive the continuous evolution of ACS through incorporation of best practices, consistent, high quality and repeatable solutions, and by building a strong ACS team and brand
  • Collaborate with other groups and leaders to optimize processes related to project staffing, assessing and developing consultant skills

Preferred Qualifications/Skills include:

  • 6+years of experience relevant to this position including 4+ years of consulting and 3+ years of Practice and/or Project Management experience.
  • An authentic, engaging, and motivating leader who has led medium to large teams, effectively managed volume and scale, and generated significant annual revenue
  • A track record of developing the skills and careers of direct reports
  • Specific experience consulting to and/or working with medium to enterprise scale organizations
  • Demonstrated success as a customer facing consultant; experience in translating customer business requirements into workable software solutions
  • Experience implementing packaged enterprise application solutions such as NetSuite, Oracle, OpenAir, SAP, PeopleSoft, JD Edwards or Dynamics
  • Proven customer engagement skills and track record of delivering, deploying and implementing large enterprise SaaS or cloud-based technologies.
  • Strong verbal and written communication skills
  • Bachelor and/or Master's degree in a technical or business discipline
  • Formal project management methods experience a plus

Career Level - M2

Responsibilities

  • Provide leadership, direction and coaching to a large managed services team
  • Manage performance management processes for the aligned ACS team
  • Develop and drive strategic and operational plans for the practice through effective planning, communication and team leadership
  • Attain revenue goals (through billable hours) and maximize ACS profitability through accurate forecasting and effective management of the cost center
  • Drive the continuous evolution of ACS through incorporation of best practices, consistent, high quality and repeatable solutions, and by building a strong ACS team and brand
  • Collaborate with other groups and leaders to optimize processes related to project staffing, assessing and developing consultant skills

About Us

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling , option one.

Disclaimer:

Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.

* Which includes being a United States Affirmative Action Employer