Customer Success Partner Advisor

1 week ago

Prague, Czech Republic SAP Full time

SAP Business Technology Platform Customer Success Manager

We are seeking a highly skilled and experienced Customer Success Manager to join our SAP Business Technology Platform team. As a Customer Success Manager, you will be responsible for developing relationships with technical decision makers in assigned accounts to ensure broad consumption of the SAP Business Technology Platform (SAP BTP) portfolio.

About the Role

  • Proactively partner with customers to sustainably increase consumption of SAP BTP services and coordinate activities with the Account Team.
  • Analyze the big picture, have expertise with digital transformation, and coach on technical and business architectures.
  • Act as the primary SAP BTP strategic point of contact and orchestrate success resources across SAP and customers.
  • Analyze customer technical needs and execute consumption plans for assigned customers.
  • Provide recommendations and prepare customers to make the best use of the solution, in alignment with SAP strategy and roadmap.
  • Act as a voice of the customer to internal SAP stakeholders.
  • Collaborate with colleagues from various groups, including Cloud Success Services, Account Teams, Pre-sales, Product Management, Support, Services, Partners, etc.

Requirements

  • 3+ years of experience working in the IT industry, with a background in Software Engineering, Solution Management, Project/Product Management, Project Implementation, Pre-sales, Technical Customer Engagement, Customer Success, Proactive Support Services, Consulting, etc.
  • Deep understanding of one or more areas of the SAP BTP portfolio: SAP BTP Extension and Integration Suite, Cloud Databases, Cloud Data Management, Analytics Cloud Solutions.
  • Foundational knowledge of public cloud platforms and providers (e.g. Microsoft Azure, Amazon Web Services, Google Cloud, etc.) Certifications in enterprise architecture are a plus.
  • Excellent communication and presentation skills, with familiarity with design thinking methodology a plus.
  • Ability to navigate complex organizational dynamics both internally at SAP and externally with customers and partners.
  • Continuous learning and adaptability to unique business and cultural practices of each region/country.
  • Customer service mindset and customer empathy.
  • Passion for learning new technologies and problem-solving.
  • Fluent Czech language skills.
  • Knowledge of Slovak language is an advantage.

About SAP

SAP is a global leader in enterprise software and software-related services. Our innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. We are a cloud company with two hundred million users and more than one hundred thousand employees worldwide, committed to a highly collaborative team ethic and personal development.

Our Culture

We pride ourselves on a work environment that is inclusive and diverse, where every idea and perspective are valued. Our SAP Business Technology Platform CSM team is committed to supporting each other to ensure success, both individually and as a team. We have a pay-it-forward mentality and are always willing to help our colleagues.

Join Our Team

At SAP, you can bring out your best. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for individual contributions, and a variety of benefit options. If you are passionate about technology, customer success, and teamwork, we encourage you to apply for this exciting opportunity.

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