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Uptime Coordinator

2 months ago

Prague, Hlavní město Praha, Czech Republic Cross Border Talents Full time

Job Summary:

We are seeking a highly skilled Uptime Coordinator to join our Customer Success team at Cross Border Talents. As a key player in our team, you will be responsible for delivering exceptional customer experiences and ensuring that every interaction meets our high standards.

Key Responsibilities:

  • Customer Success: Develop and implement strategies to drive customer satisfaction and loyalty.
  • Multicultural Teamwork: Collaborate with colleagues from diverse backgrounds to achieve common goals.
  • Communication: Manage communication flow between stakeholders, providing clear and effective solutions.
  • Problem-Solving: Analyze and resolve complex customer issues in a timely and professional manner.

Requirements:

  • Language Skills: Fluency in English (B2/C1) and one additional language (Polish, Lithuanian, Czech, or German).
  • Experience: Previous customer service experience and basic skills in MS Office.
  • Skills: Strong problem-solving mindset, attention to detail, multitasking abilities, and a positive approach to stress and change.
  • Team Player: Ability to work well in a team, manage stress positively, and adapt to a shifting environment.

What We Offer:

  • Flexible Work Schedule: Fixed 7.5-hour days with a 30-minute lunch break, totaling 37.5 hours per week.
  • Compensation: Negotiable salary, shift allowance, and meal vouchers.
  • Leave: 10 public holidays and 20 days of legal leave.
  • Training: Comprehensive 4-week training.
  • Career Growth: Opportunities for temporary contracts (1, 3, or 6 months) with potential for further development.

Location:

  • Office Location: Ghent, Belgium.
  • Hybrid Working: Blend of office and remote work.