Customer Service Specialist with French

1 week ago


Gdańsk, Czech Republic SALES HR Full time
  • bardzo dobra znajomość języka francuskiego (C1) oraz angielskiego (B2)
  • doświadczenie na podobnym stanowisku związanym z procesem obsługi klienta / zamówieniami minimum 3 lata
  • umiejętności komunikacyjne, elastyczność, pro kliencka postawa
Mile widziane
  • doświadczenie w pracy na systemie SAP

Naszym klientem jest firma ze Skandynawii, która przenosi procesy z całej Europy oraz otwiera nowe centrum usług wspólnych (SSC)

Pracodawca oferuje

  • umowa o pracę - i bardzo atrakcyjne wynagrodzenie - otwartość na oczekiwania finansowe kandydatów
  • komfortowe urządzone biuro w Gdańsku
  • początkowo - praca stacjonarna (przenoszenie procesów, szkolenie, tworzenie całego centrum), potem możliwa praca hybrydowa
  • pakiet benefitów od skandynawskiej firmy, który będzie dostępny po przeniesieniu procesów do Polski
  • dużą samodzielność i możliwość uczestniczenia w wyjątkowym projekcie z realną możliwością awansu w ramach struktury firmy

,[zapewnienie bardzo dobrej obsługi klienta biznesowego z branży FMCG, które związane jest z przetwarzaniem przychodzących zamówień w systemie SAP (od wpłynięcia zamówienia do systemu, poprzez monitorowanie statusu, aż do rozliczenia - typowy proces O2C), zarządzanie zamówieniami, przetwarzanie zwrotów, odpowiedzi na zapytania klientów - większość 60-70% to komunikacja mailowa, 30% to obsługa telefoniczna, sprawdzanie klientów pod kątem kompletności dokumentów, współpraca z działami: logistyki, produkcji, sprzedaży] Requirements: Communication skills, Negotiation Skills, Team work, SAP

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