Support Specialist

1 week ago

Katowice, Czech Republic Shiji Poland Full time
Our requirements
  • Must have minimum 2 years work experience in hospitality/hospitality school
  • Strong analytical, organizational, communication and people skills
  • Proficiency in Microsoft Word, Excel and Outlook
  • Ability to adapt quickly to new technologies, products and procedures
  • Ability to work and thrive in a multi-tasked and fast-paced environment.
  • Be professional, have a positive “get it done” attitude and a strong work ethic
  • Must be fluent in English and Spanish(min. C1)
  • Ability to work in 24/7 shifts (day and night shifts)
Optional
  • ITIL Service Management fluency


Critical Competencies:
  • Relationship building: Builds effective relationships through positive communication that motivates and influences others. Is honest, trustworthy, a team member, and proactively involved in achieving team objectives.
  • Personal Effectiveness: Produces outstanding results both professionally and personally by being proactive and committed. Continually focuses on achieving positive results contributing to company’s business success.
  • Technical Competence: Uses technical / job knowledge and experience, incorporating functional skills and broad-based business knowledge, to meet and exceed job requirements / customer expectations.
  • Communication: Deliver exceptional written and verbal communication incorporating training materials, presentations and guidelines.
Applicable Competencies:
  • Customer Focus: Passionately meets or exceeds customer expectations. Enters the customer’s world through listening and understanding. Nurtures relationships by recognizing and delivering on customer needs and opinions.
  • Managing complexity: Is able to work effectively in a highly complex, diverse, changing environment. Adapts well to and is energized by change whilst maintaining focus on key business goals and personal objectives.
  • Innovation: Embraces creativity and is open to new ideas. Innovates to improve current working practices / products / technologies to provide business opportunities and results.
  • Problem solving: Takes initiative to identify current and potential problems and determines the best solution. Involves and/or manages the people and resources required.

Since 1998, Shiji has evolved from being the premier network system supplier in China to becoming a multi-national technology company providing software solutions and services for enterprise companies in the hospitality, food services, retail, and entertainment industries. With 70+ offices worldwide and 4,000+ employees, and Shiji Americas launching in 2016, we are growing by leaps and bounds. In the US, we have already opened offices in Atlanta, GA., Hollywood, Fl., and Chevy Chase, MD.  

Come join us and be a part of a dynamic global organization where we together, we can revolutionize the hospitality software market.  

Have the curtesy to understand what your colleague(s) are trying to say.

How we work - remote/hybrid work:

  • Employees up to 50 km from the office (Katowice) - 4 times a month
  • Employees from 50 to 100 km from the office - 2 times a month
  • Employees over 100 km - remote work


,[Provide first level contact and convey resolutions to customer issues, Properly escalate unresolved queries to the next level of support, Track, route and redirect problems to correct resources, Update customer data and produce activity reports, Walk customers through problem solving process, Follow up with customers, provide feedback and see problems through to resolution, Utilise excellent customer service skills and exceed customers’ expectation, Ensure proper recording, documentation and closure, Recommended procedure modifications or improvements, Maintain and increase knowledge of operational procedures, products and services] Requirements: Excel, Outlook, ITIL Tools: Jira, Agile, Scrum. Additionally: 500 pointson the MyBenefit platform, Medicover private medical care - Premium package, Unum group insurance, Multisport card, Referral bonus, English language classes.

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