Senior Technical Support Engineer @ AVSystem
19 hours ago
- 3+ years of professional experience in similar positions
- Fluent in Polish (C1) and English (B2, C1 nice to have)
- Good understanding of networking protocols, network principles and technologies inter-dependencies (application, OS, routers, IP, PKI, firewalls, API, LAN, WLAN, HTTP(S), TCP/UDP, DNS, DHCP)
- Good Linux system administration level skills such as gathering logs, executing scripts, hands-on experience in Linux CLI tooling (ip, systemctl, curl, ssh, tcpdump, traceroute, ping, systemctl etc.)
- Very good troubleshooting skills and attention to details
- Personality
- You are Customer and Customer’s goals oriented
- You’re able to work in context-switching situations, you are diligent and take responsibility to ensure progress on multiple issues at the same time
- You’re analytical, so over time you’ll be able to solve harder problems on your own and give feedback on missing tools / documentation for recurring problems
- Nice to have
- Bachelor’s degree in engineering
- CCNA+ level network understanding
- Understanding of complex multi-server architectures with load balancers, MongoDB, device management protocols, and REST API automation with external tools
- Experience in IT monitoring software – admin or user
As a Senior Technical Support Engineer you will provide application support to our customers. You will cooperate with customers and internal teams to provide 2nd line of support – manage technical customer issues within Service Level Agreements (SLAs), configure the application to meet customer business use-cases, ensure quality of our knowledge base and provide feedback to product teams.
You will mainly support the Unified Management Platform (UMP) which is a flagship product of AVSystem targeted at telecoms. It allows for an automatic setup, upgrades, and monitoring of all client routers and other network devices.
What we offer- You’ll have a chance to deepen your expertise in maintenance to help us shape the way we support critical applications for telecommunications companies
- You’ll help us grow a leading Polish IoT / device management company that creates software used by tier-1 telcos (e.g. Orange, Vodafone) around the world and makes Internet connection possible for millions of end-users
- Many career paths and employee development options
- Transition to Project Manager role (application-level design / planning / deployment in the context of customer business use-case)
- Technical specialization (supporting our Site Reliability Engineers by working on optimizing our monitoring infrastructure and basic system administration)
- The usual stuff, such as
- Medical care
- Multisport card
- Company’s own parking and bike room
- Kitchen full of snacks and treats (including Good Lood ice cream)
- Onsite gym and chillout space
- A relaxed work atmosphere – no dress code, no open space
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