Senior Technical Support Engineer @ Mend.io

2 months ago

Remote Kraków Warsaw, Czech Republic Mend.io Full time
  • Bachelor’s Degree in an IT-related field and 3+ years of experience in Technical Support or equivalent customer-facing technical role, or 5+ years in an equivalent technical role
  • Experience with programming environments – not necessarily as a developer (e.g. Java, Python, JavaScript, C#, Ruby, C++, etc.)
  • Experience with supporting cloud-based applications
  • Experience with various operating systems (e.g. Windows, Linux, OS X)
  • Proficiency with command line interface (CLI) shells (e.g. Bash, PowerShell, DOS)
  • Experience with ticketing systems (e.g. Salesforce, Jira)
  • Excellent analytical and problem-solving skills
  • Customer-oriented with outstanding communications skills in English (written and verbal)

Mend.io is seeking an exceptional Manager, Technical Support, to lead our global support organization in delivering best-in-class customer service and support. In this critical role, you will manage, mentor and grow a high-performing remote team of support engineers while building strong partnerships across the company.

The Company: Mend.io offers an enterprise suite of application security tools designed to help organizations build and manage a mature, proactive AppSec program. Mend.io supports both developers and security teams by giving each team different, but complementary, tools to work with—enabling them to stop chasing vulnerabilities and start proactively managing application risk.

Our culture is open, inclusive, and engaging, and we work hard to foster a company where everyone feels valued. Mend is a company that lives by its values:

  • We are passionate about excellence
  • We see the world from the customer's perspective
  • We are better together

Mend.io's EEO Statement
Mend.io is an equal opportunity employer committed to encouraging and celebrating its diverse and inclusive workforce. We welcome all without regard to age, race, color, religion, gender identity and expression, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, citizenship, national origin, disability, military status, veteran status, political affiliation, or any other protected characteristics. All aspects of employment including hiring, training, advancement, and discipline will be solely based on merit and qualifications related to professional competence. Mend.io operates on a principle of mutual respect and acceptance, and every employee must follow Mend.io’s anti-harassment and anti-discrimination company policies.

Mend.io’s Diversity Commitment
At Mend.io, we believe bringing together diversity of experience and background creates a better place to work, a better product, and more opportunities to innovate. Mend.io is committed to doing its part to mend the equity gap, fostering a safe, inclusive environment to inspire and support employees to be their authentic selves and provide development opportunities for all.

,[In this role, you will join a team of out-of-the-box thinkers who are outstanding communicators and relentless about getting things done. , As part of your responsibilities, you will provide support services to Mend customers and prospects by troubleshooting, replicating, and devising workarounds and solutions to customer issues as well as working closely with other departments (R&D, Product Management) to resolve them. , The technical problems you will work on are complex in nature and will constantly push your understanding of computing systems to the next level. , If you are excited about the idea of becoming a part of this team, this is the job for you] Requirements: Java, Python, JavaScript, C#, Ruby, C++, Operating system, Windows, Linux, CLI, Bash, PowerShell, Salesforce, Jira, Static application security testing, npm, Maven, Gradle, pip, GitHub, GitLab, Bitbucket, Artifactory, Azure, Jenkins, TeamCity, Docker, Kubernetes, OpenShift, AWS, Infrastructure as Code, Terraform, Ansible, AWS CloudFormation

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