Head of Software Development

Giacom is the only provider of Comms, Cloud, Hardware and Billing through one platform.

Our platform connects technology resellers and service providers to the best IT, Comms and Cloud products and services so they can create brilliant technology solutions for UK businesses.

As the Head of Software Development at Giacom, you will report directly to the Director of Delivery and Engineering. You will be key in ensuring that the software development teams operate at peak efficiency
while refining and executing the long-term Engineering Vision & Strategy.

To achieve Technical Excellence, you will create and execute an Engineering Roadmap that drives innovation, optimizes technical processes, and fosters a collaborative environment where best practices are ingrained in day-to-day operations.

Giacom is currently undergoing a transformation, with expectations for expanding the engineering footprint. Initially, you will lead a team of approximately 60 Engineers, including both Developers and QA professionals. The team is primarily located in the Czech Republic and the UK and works with a diverse set of technologies, including .Net, Perl, React, JS, HTML, and SQL databases.

What you'll be doing

• Define and execute the Engineering Roadmap to ensure technical excellence across all aspects of software development, with a focus on long-term goals like scalability, maintainability, and performance of both Systems and the Team.
• Work with senior leadership to define and measure key metrics for engineering excellence, including code quality, system uptime, technical debt reduction and team satisfaction levels.
• Lead, mentor, and manage a group of Engineering Leaders. Providing guidance, coaching, and career development opportunities to help them grow in their roles.
• Foster a culture based on collaboration, knowledge sharing, and continuous improvement towards a healthy balance between Delivery Focus and Technical excellence best practices and high quality standards.
• Build and manage cross-functional relationships with other departments, such as product management, operations, and design, to ensure alignment on technical vision and goals.
• Collaborate with HR and recruiting teams to identify, attract, and retain top technical talent, ensuring the development teams have the necessary skills and diversity to succeed.

Experience & Qualifications:

• Proven experience leading and mentoring Technical Leads
  within a software engineering environment.
• Strong background in .NET development, with practical experience using frameworks, libraries, and tools within the .NET ecosystem (e.g., C#, ASP.NET, Entity Framework). Experience with React Frontend development is highly desirable.
• Experience working in an environment where the QA/Testing function is focused on balancing risk with speed and excellence, ensuring that quality is maintained without compromising delivery timelines.
• Demonstrated ability to build strong integration between the engineering needs and operations/infrastructure strategy, fostering a collaborative approach to meet business goals while maintaining system reliability and scalability.
• Strong leadership skills, with a proven track record of building and maintaining high-performing teams, empowering Technical Managers to drive their teams toward technical excellence.

What's in it for you?

• Flexible working.
• Investment in your future career with a variety of learning and development opportunities.
• No dress code - embrace the freedom to bring your whole self to work.
  
  
• 25 days annual leave, plus bank holidays. You'll even get your birthday off, too
• A pension plan for your future.
• Complimentary refreshments in all our offices.

For a comprehensive list of all our benefits, click here.

Diversity and equality lie at the heart of our values. As an equal opportunities and disability-confident employer, we encourage applications from all eligible candidates, regardless of their backgrounds. We firmly believe that diversity enriches and strengthens our team with a variety of perspectives that drives innovation.