Air Travel Consultant with Hebrew

3 weeks ago

Brno, Czech Republic David Kennedy Recruitment Full time

David Kennedy Recruitment is working with a leading airlines. Together, we're looking for proactive and customer-focused Air Travel Consultants with Hebrew who would like to join the team in Brno, Czech Republic.

Position: Air Travel Consultant 

Work model: Brno, Czech Republic

Employment type: Full-time 

DUTIES AND RESPONSIBILITIES:

  • Be a primary contact for customers of the airlines via incoming phone calls in Hebrew and English
  • Assist the customers with their reservations, cancellations, online check-in, guidance in terms and policies, and more
  • Register details of your conversations in a dedicated system
  • Provide timely and friendly resolution to customers' enquiries while maintaining a high level of speed and quality to meet standard KPIs

REQUIREMENTS: 

  • Fluent in Hebrew (B2) and fluent English (B2) language, both verbal and written
  • Willingness to relocate to Czech Republic or already residing there
  • Good computer skills
  • Optimistic, friendly, positive, stress-resilient personality, service-oriented profile
  • Ability to work in shifts, also night shifts, in a fast-paced environment
  • Must be available to work onsite during initial training period 

OFFER:

  • Working schedule: rotating shifts, ability to work remotely 
  • Relocation support with flight and accommodation available 
  • Fully paid training 
  • Meal allowance 
  • Multisport card
  • Language course contribution
  • 22 working days of vacation after the 3 months of probation period, and 25 days after 3rd year
  • Public health and social insurance
  • A dynamic and diverse job in a pleasant and modern environment

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