AI Technology Director
5 days ago
About the Role
Spearhead the integration and deployment of AI-driven features to elevate a customer support platform.
As an AI Lead Developer at Square One, you will have the opportunity to design, implement, and optimize machine learning models and natural language processing (NLP) algorithms to automate customer inquiries and enhance service delivery.
Key Responsibilities:
- Collaborate with DevOps and cloud architecture teams to maintain a scalable, secure, and efficient platform based on Microsoft Azure.
- Lead the development and continuous enhancement of conversational AI, chatbots, and language models.
- Stay up-to-date with the latest advancements in AI and machine learning technologies, applying best practices to improve performance.
- Manage and mentor a skilled team of developers specializing in AI/ML.
About You
To succeed in this role, you will need:
- Significant experience in AI/ML development, ideally within customer care or customer service platforms.
- Strong expertise in Python programming and working with NLP frameworks.
- Solid hands-on experience with Azure AI services such as Azure Machine Learning, Cognitive Services, and Bot Services.
- Deep understanding of cloud computing architecture and microservices on Azure.
- Experience with continuous integration/continuous deployment (CI/CD) pipelines and MLOps practices.
Benefits and Opportunities
Long-term collaboration on a B2B contract basis, hybrid working model, and the chance to work with experienced teams on impactful projects. If you're looking for new challenges, want to stay on the technological cutting edge, and thrive in an environment where your ideas are valued, this role is for you.
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