Senior B2B Merchant Account Specialist

4 hours ago


Remote, Czech Republic B2B Soft Full time

**About Our Team**

We are a dynamic team at B2B Soft, dedicated to providing exceptional support to our merchant clients in North America. As a Senior B2B Merchant Account Specialist, you will play a critical role in assisting business owners with their merchant accounts, resolving payment issues, and providing up-to-date information about their services.

**Key Responsibilities:**

  • Provide timely and accurate information about B2BSoft payment solutions to existing and prospective customers.
  • Respond to support queries via phone and email, ensuring prompt resolution of customer concerns.
  • Offer guidance on account-related questions, processes, and system navigation to ensure seamless user experience.
  • Troubleshoot and resolve funding delays or discrepancies in transactions, minimizing any potential impact on customers.
  • Process requests for account updates, ensuring compliance with company policies and procedures.

**Requirements:**

  • Fundamental understanding of the payments industry and its associated challenges.
  • Excellent communication and interpersonal skills, enabling effective collaboration with colleagues and customers.
  • Ability to work independently, prioritizing tasks and managing multiple projects simultaneously.
  • Strong analytical and problem-solving skills, allowing for efficient identification and resolution of complex issues.
  • Proficiency in Microsoft Windows and relevant software applications, including CRM and Jira systems.

**Benefits and Perks:**

  • Vacation time, allowing for relaxation and rejuvenation.
  • UA State Holidays, honoring significant cultural and national events.
  • Absence due to illness, ensuring healthy work-life balance.
  • Corporate Business training, enhancing professional growth and development.
  • Referral Bonus Program, recognizing and rewarding employee referrals.

**Additional Information:**

In this role, you will have the unique opportunity to develop your technical skills and gain valuable insights into the payments industry. You will also acquire knowledge of business processes, operational procedures, and the daily needs of our customers. If you are passionate about delivering exceptional support and value to our customers, we encourage you to apply for this exciting opportunity.



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