Support Specialist @

8 hours ago


Remote, Czech Republic B2B Soft Full time
  •  Fluent/advanced English (MUST)
  • Previous experience in the Support field
  •  Ability to work night shifts (support working hours 15:00 — 04:00 UTC are covered within 6 shifts)
  • An experienced PC user (General Microsoft Windows knowledge)
  • Training and time-management skills
  • Communication and listening
  • Understanding of conflict resolution
  • Empathy, positive attitude and Self-Control

    Optional:

  • Experience in working with CRM and Jira;

As a Merchant Support Specialist, you will have the opportunity to join a close-knit, dynamic team and serve as a trusted advisor to our merchant clients. In this role, you will assist business owners in the US, helping them maintain their merchant accounts, resolve payment issues provide up-to-date information about their services. By providing exceptional support through calls and emails, you will contribute to a seamless client experience while gaining valuable insights into the payments industry and developing a strong foundation for a career in financial services. 

Our team collaborates closely with our clients in North America (USA and Canada). We provide assistance through various channels, including phone calls, emails, chats, and WhatsApp. You will have the unique opportunity to become experts in the field by gaining insights into the wireless industry. In addition to developing technical skills, they will acquire knowledge of business processes, operational procedures, and the daily needs of our customers.

Compensation/Benefits:
 

  • Vacation (Unlimited PTO policy)​
  • UA State Holidays ​
  • Absence due to illness (5 business days) ​
  • Corporate Business training ​
  • Referral Bonus Program
,[Help existing and prospective customers by providing timely and accurate information about B2BSoft payment solutions , Respond to support queries via phone and email, Provide guidance on account-related questions, processes, and system navigation., Troubleshoot and resolve funding delays or discrepancies in transactions., Process requests for account updates ensuring compliance with company policies., Provide clear and complete documentation and notes on all service inquiries] Requirements:

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