Team Lead @ Conectys

2 weeks ago


Poznań, Greater Poland, Czech Republic Conectys Full time

About the Role

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We are seeking a highly skilled Team Manager to join our Operations team at Conectys. As a Team Manager, you will be responsible for coordinating your team with other Team Managers to achieve positive results for our clients.

As a member of our team, you will have the opportunity to hone your skills, learn, and build your career in a fast-paced environment.

At Conectys, we value diversity and believe it adds value to every organization. We are committed to the fair treatment of our staff, regardless of race, gender, religion, sexual orientation, responsibility for dependents, age, physical/mental disability, or background.

What You Will Do

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  • Coordinate day-to-day activities within your team
  • Provide guidance to your team members by responding to their needs and identifying areas of improvement and training needs
  • Define and manage tasks, roles, and responsibilities of your team members to meet/exceed Service Level Agreements (SLAs) agreed with our clients
  • Supervise the performance of your team and identify ways to work more effectively
  • Report the overall performance of your team and suggest possible areas of improvement
  • Lead by example and help your team achieve its full potential

Your Skills and Qualifications

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  • C1 level of English (both written & spoken)
  • 1 year of Team Manager experience, preferably in the BPO industry
  • Excellent command of Microsoft Office tools, especially Excel
  • Good communication and leadership skills
  • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines
  • Proactivity, driven to suggest and implement quality improvements

About the Company

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Conectys is one of the fastest-growing BPOs on the market, offering multilingual outsourcing services to customers in various industries, including Gaming and Entertainment, Consumer Electronics, Healthcare, and many more.

We take pride in our approach to diversity and believe it adds value to every organization. Our company culture is built around mutual respect, trust, and open communication.

What We Offer

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  • Competitive salary package & meal vouchers
  • Opportunity to work in a multi-cultural environment
  • Modern office located in the city center
  • Social Fund, including Christmas Bonus, Holiday Allowance, etc.
  • Employee Recognition Program
  • Private medical insurance
  • Access to Multisport card
  • Learning programs for your development
  • Wellness activities for your wellbeing

Location

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Our offices are located in the heart of [city], making us easily accessible by public transportation.

Salary Range

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We offer a competitive salary range of $50,000 - $70,000 per year, depending on your experience and qualifications.


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