Senior Operations Lead

4 weeks ago


Poznań, Greater Poland, Czech Republic Conectys Full time

Job Overview

We are seeking a highly skilled and experienced Team Manager to join our Operations team at Conectys.

As a Team Manager, you will be responsible for coordinating your team with other Team Managers to achieve positive results for our clients. You will get to hone your skills, learn, and build your career in a fast-growing BPO company offering multilingual outsourcing services.

About Us

Conectys is one of the fastest-growing BPOs on the market, employing over 3000 people across 7 sites. We work together to support each other and make our customers' success our own.

What We Offer

  • Competitive salary package & meal vouchers: £25,000 - £35,000 per annum (depending on experience)
  • The opportunity to work in a multi-cultural environment
  • The opportunity to work from our modern office located in the city center
  • Social Fund (Christmas Bonus, Holiday Allowance, etc.)
  • Employee Recognition Program
  • Private medical insurance
  • Access to Multisport card
  • Learning programs for your development
  • Wellness activities for your wellbeing

About the Role

Key Responsibilities:

  • Coordinate day-to-day activities within your team
  • Provide guidance to your team members by responding to their needs and identifying areas of improvement and training needs
  • Define and manage tasks, roles, and responsibilities of your team members to meet/exceed SLAs agreed with our clients
  • Supervise the performance of your team, identifying ways to work more effectively
  • Report the overall performance of your team and suggest possible areas of improvement
  • Lead by example and help your team achieve its full potential

Requirements

• Excel • Strong communication and leadership skills • Ability to adjust your frame of thinking and quickly change priorities to meet deadlines • Proactivity and a driven attitude to suggest and implement quality

Additional Benefits

We offer a range of benefits including sharing the costs of sports activities, private medical care, integration events, Christmas gifts, employee referral program, charity initiatives, lunch card, no dress code, coffee/tea, drinks, leisure zone, meal passes, and shower facilities.



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