Software Support Engineer
4 weeks ago
At Mobility Partners, we are dedicated to delivering a seamless travel planning and organization experience for our customers through innovative products and services. We value professionalism, teamwork, and a commitment to growth.
About the RoleWe are currently looking for a skilled Software Support Engineer to join our Product Support Team. This role is essential to ensuring the stability of our solutions, providing support to partners, and driving product improvement.
In this position, you will work closely with development teams, customer support, and the sales department on product-related matters. Your analytical mindset and technical expertise will enable you to identify and propose ways to optimize processes, ensuring seamless integration with external systems and products.
Your primary responsibilities will include:
- Updating instructions and technical documentation to ensure they remain current.
- Operational management of software modules: adding, opening, and closing routes, updating statuses, informing partners about changes, canceling tickets, adjusting tariffs, and editing seat blocks.
- Working with reports: generating monthly reports from carrier sales systems for the finance department.
- Monitoring bugs and system errors, reviewing logs, fixing issues, and escalating complex cases to the development team.
To be successful in this role, you will need:
- Strong technical knowledge of software development and support.
- Experience with Jira, MS Teams, MS Excel, MS Outlook, MS Office, CRM, CSS, HTML, PHP, Laravel, and SQL.
- Proficiency in Agile methodologies, including Scrum and Kanban.
- Excellent communication and problem-solving skills.
- A systematic approach to task management and prioritization.
As a Software Support Engineer at Mobility Partners, you can expect:
- A competitive salary range of $65,000 - $90,000 per year, depending on location and experience.
- A dynamic and supportive work environment.
- Ongoing training and professional development opportunities.
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