Collaboration Engineer for Remote Support
3 days ago
We are seeking an experienced Collaboration Engineer to provide remote troubleshooting support on a priority basis within the customer network to resolve UC Collaboration related issues.
Job DescriptionAs a Collaboration Engineer, you will be responsible for:
- Effectively utilizing complex lab setups to duplicate and solve problems and validate planned changes to software and hardware design
- Supporting and collaborating with other cross-functional teams to resolve major customer issues
- Striving for continuous learning and collaboration with other team members
- Developing expertise in specific areas (i.e. technology, product)
- Working on complex problems where analysis of situations requires in-depth evaluation of factors
- Solving sophisticated enterprise networks to quickly resolve downtime and outages
- Handling issues/customers by setting expectations and meeting those expectations to achieve the highest level of customer satisfaction
- Effectively communicating issues to engineers within the support team, and resolutions/work-arounds to the customer
- Coordinating field services as needed for onsite support
To be successful in this role, you will need:
- Cisco Unified Communication Manager (CUCM) experience
- Strong knowledge of VOIP protocols (MGCP/H.323/SIP/SCCP)
- Familiarity with Unified Communications hardware including Cisco UCS Servers, ISR Voice Gateways, and IP Phones
- Understanding of network protocols (DHCP, NTP, CDP, LLDP)
- Excellent communication skills
- Bachelor's degree in Computer Science, IT, or related field
- CCNP Voice/Collaboration certification is highly desired
We offer:
- A competitive salary of 80-100 PLN/h net B2B via Experis
- 100% remote work
- MultiSport Plus subscription
- Private healthcare through Medicover
- Life insurance through Generali
- E-learning platform access
The estimated annual salary for this position is approximately 160,000 - 200,000 PLN, based on a 40-hour workweek and 52 weeks per year.
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