Global Account Strategist for Business Growth

22 hours ago


Wrocław, Województwo dolnośląskie, Czech Republic Infor Full time

Infor is a global leader in business cloud software products, catering to industry-specific markets. Our mission is to empower customers to maximize value and achieve their strategic objectives.

The Customer Success Executive (CSE) plays a crucial role in driving customer success, satisfaction, and expansion within Infor. This key position serves as the main executive point of contact with the customer's executive team, establishing a trust-based relationship that expands relationships both horizontally and vertically.

Key responsibilities include:

  • Developing and executing account strategies, plans, and governance models for small and medium-sized customers
  • Identifying opportunities for additional Infor capabilities within the account
  • Assisting customers with the renewal process
  • Driving strategic partnerships aligned with customer business objectives and priorities

To succeed in this role, you will need to possess excellent communication skills, fluency in European languages, and experience in ERP implementation. You will work closely with Infor pillars, including Sales, Services, Support, and Product Development, to drive customer success and desired business outcomes.

About Infor

Infor is committed to creating a diverse and inclusive work environment, fostering a culture based on Principle Based Management (PBM). We strive for an environment where individuals can innovate, improve, and transform while creating long-term value for clients and employees.



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