Customer Experience Leader

•    Completed degree in computer science, engineering or comparable training or further education•    Top knowledge and experience in the areas of cloud and IT architecture, technology strategy, sales and business development•    Top knowledge and experience in the field of AI•    Strong communication and presentation skills with correct...

Required Skills:Strong leadership and project management experienceExcellent problem-solving and analytical abilitiesFinancial management and budgeting knowledgeTechnical understanding of IT systems and infrastructureEssential Requirements:Fluent German (written/spoken) - direct customer communicationFluent English - internal team collaborationService...

Required Knowledge and Skills: Experience managing project scope based on budget and contract size. Ability to plan operations and strategize service delivery in terms of time, quality, and cost. Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities. Strong understanding of cloud...

Required Skills:Strong leadership and project management experienceExcellent problem-solving and analytical abilitiesFinancial management and budgeting knowledgeKnowledge of hyperscaler services, and best practices, as well as experience in implementation.Knowledge of business management processesSAP knowledgeVarious certifications as ITIL, Certified Service...

At least 2-3 years of professional experience in the IT-industry, with experience in the Service Delivery Management fieldApplied knowledge of ITIL and Agile concepts, with experience in Process managementOutstanding communication skills, with fluency in German (C1 or B2 level) and English (B2 level or higher)Strong presentation and moderating skillsAbility...

What We’re Looking For: Proven leadership and project management experience Strong problem-solving skills and analytical thinking Experience with budgeting and financial planning Solid understanding of IT systems and infrastructure Requirements: Fluent in German (spoken and written) – for direct communication with clients Fluent in English – for...

Who you are Passionate about delivering exceptional customer service Adaptable and comfortable with change, thriving in a dynamic start-up environment Proactive in finding solutions rather than waiting for others to act Skilled at simplifying complex information for customers Curious and unafraid to ask questions—there’s no such thing as a silly one! A...

Who you are Passionate about delivering exceptional customer service Adaptable and comfortable with change, thriving in a dynamic start-up environment Proactive in finding solutions rather than waiting for others to act Skilled at simplifying complex information for customers Curious and unafraid to ask questions—there’s no such thing as a silly one! A...

Customer Service Manager Job Description As a Customer Service Manager, you will play a pivotal role in driving customer satisfaction and loyalty by overseeing the delivery of exceptional service experiences. Key Responsibilities: Accountable for managing contract fulfillment, focusing on time, quality, and cost.Responsible for developing offers for contract...

Have minimum 2 years of experience with MOST of the following: SAP BO (Universum, WebI & LUMIRA, Dataservices) ORACLE (DB, APEX, SQL-Scripting) Microsoft Power BI (Service, Desktop, Report Builder, PowerAutomate) Cloud technologies (preferably Azure) ETL, ELT development in classical DWHs (Oracle, DB2, Teradata) Python programming Language: German or...