Experienced Customer Delivery Manager – Cloud

8 hours ago

Budapest Debrecen Pécs Szeged, Czech Republic Deutsche Telekom IT Solutions Hungary Full time

Required Knowledge and Skills: Experience managing project scope based on budget and contract size. Ability to plan operations and strategize service delivery in terms of time, quality, and cost. Manage multiple service chains and associated costs; understanding of Service Chain Operations Management (SC-OPM) activities. Strong understanding of cloud computing, cloud platform best practices and most importantly, experience with Sovereign Cloud and TSI standard service delivery processes. Thorough knowledge and experience with ITIL processes (Incident, Problem, Change management) Accuracy in financial management and invoicing. Evaluate and approve cost and transition strategies within deals. Collaborate with Delivery teams to enhance efficiency and implement improvement measures. Handle escalation management and take action as needed. Monitor delivery quality and maintain regular communication with suppliers and customers, focusing on technical aspects. Lead and coordinate interdisciplinary project teams, both nationally and internationally. Engage with top management internally and externally to develop global cooperation strategies. As Hungary’s most attractive employer in 2025 (according to Randstad’s representative survey), Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group. The company provides a wide portfolio of IT and telecommunications services with more than 5300 employees. We have hundreds of large customers, corporations in Germany and in other European countries.  DT-ITS received the Best in Educational Cooperation award from HIPA in 2019, acknowledged as the the Most Ethical Multinational Company in 2019. The company continuously develops its four sites in Budapest, Debrecen, Pécs and Szeged and is looking for skilled IT professionals to join its team. Join our international team to deliver exceptional service while working directly with German-speaking clients and global stakeholders. ,[Oversee end-to-end customer delivery within Cloud Managed Services., Ensure high-quality service delivery and handle escalations related to service quality., Manage customer-impacting projects, including Transformation and Transition (T&T)., Fluency in German is essential for direct customer interaction., Proficiency in English is required for communication with international teams.] Requirements: Project management, SC-OPM, Cloud, Sovereign Cloud , ITIL processes, Financial management Additionally: Sport subscription, Private healthcare, International projects, Training budget, Mobiltelefon, Free coffee, Canteen, Bike parking, Playroom, Shower, Free parking, In-house trainings, In-house hack days, Modern office, No dress code.

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