Cloud Operations Center Analyst

1 week ago


Remote, Czech Republic Nordcloud Full time
Job Title: Cloud Operations Center Analyst

We are seeking a highly skilled Cloud Operations Center Analyst to join our team at Nordcloud. As a Cloud Operations Center Analyst, you will be responsible for providing exceptional support to our customers, ensuring their cloud-related issues are resolved promptly and efficiently.

Key Responsibilities:
  • Manage ticket lifecycle within the ecosystem, including initial categorization and diagnosis, troubleshooting, and proper ticket escalation.
  • Deliver professional and prompt service to meet customer expectations.
  • Effectively manage backlog within support queues, following proper escalation and ticket handling procedures.
  • Keep clear communication between users and engineers, requesting additional information or sending reminders as needed.
  • Contribute to Nordcloud's internal community, fostering a real continuous development and contributing to the internal toolbox that helps us improve our processes, manage our/clients' infrastructure, and scale the systems.
Requirements:
  • Linux, Unix, Active Directory, AWS, Azure, Google Cloud experience.
  • Strong communication skills in English and German.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
What We Offer:
  • Individual training budget and exam fees for certifications.
  • Flexible working hours and remote working model.
  • Laptop and equipment of your choice.
  • Local package including private health care, life insurance, and MyBenefit cafeteria system.


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