Service Desk Analyst with German @ Nordcloud

1 week ago


Remote, Czech Republic Nordcloud Full time

Your key skills:

  • At least 1 year of experience in a Service Desk role
  • Background in Linux/Unix/Windows system administration
  • Experience in 24/7 monitoring and troubleshooting
  • General understanding of cloud environment concepts
  • Experience in network and security field
  • Experience and knowledge in Active Directory area
  • Basic understanding of Lean management principles and ITIL processes
  • Ability to spot eligible items for future knowledge base articles development
  • Ability to work under pressure to meet tight deadlines (TTA, TTR SLA)
  • Being a strong team player
  • Fluent communication skills in English and German
  • Good communication skills in Polish

Skills we'd consider a plus:

  • Experience with Linux
  • Previous experience working directly with external customers and different ITSM tools
  • Experience working in international environments with geographically dispersed teams
  • Public cloud platform experience in at least one of the following hyperscalers: AWS, Azure, Google Cloud
  • Strong focus on developing technical skills
  • Proactivity, and natural predisposition to grow professionally
  • Experience in Technical Service Desk

Join Nordcloud and make your mark on the European IT industry. Help our clients thrive on their cloud journey in solution areas such as infrastructure, migration, data, and security.

Currently, we are looking for a Global Cloud Operations Center Analyst to join our team in Poland.

We encourage you to apply, even if you don’t meet all of the requirements. We value your growth potential and enthusiasm

The successful candidate is expected to go through a security clearance.

What we offer:

  • Individual training budget and exam fees for certifications
  • Flexible working hours and remote working model
  • Laptop and equipment of your choice
  • Local package such as private health care, life insurance, MyBenefit cafeteria system
,[Being the first point of contact for cloud-related customers matters who speak English and German (although the tasks are mainly performed in written communication), Working in squads supporting 2nd and 3rd line support, Managing ticket lifecycle within the ecosystem (initial categorization and diagnosis, troubleshooting, proper ticket escalation), Ticket records maintaining & tracking within the ITSM tool, Delivering professional and prompt service to meet customer expectations, Effectively managing backlog within support queues (proper escalation and ticket handling procedures), Keeping clear communication (properly documented in the ticket) between users and engineers, Requesting additional information/sending reminders across the teams as well as for customers, Managing out-of-office hours engineer support, Contributing to Nordcloud’s internal community, fostering a real continuous development, Contributing to the internal toolbox that helps us improve our processes, manage our/clients’ infrastructure, and scale the systems, 24/7 shift pattern support] Requirements: Linux, Unix, Active Directory, AWS, Azure, Google Cloud Additionally: Training budget, Private healthcare, Sport subscription, International projects, Ask Henry, Free coffee, Free snacks, Free beverages, No dress code, Startup atmosphere, Playroom, In-house trainings, Bike parking, Free parking, Mobile phone.

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