Account Support Associate

4 weeks ago


Remote, Czech Republic Mobility Partners Full time
About the Role

Mobility Partners, a global leader in passenger transport settlement structures, is seeking a highly motivated and organized Account Support Specialist to join our team. As a key member of our international SaaS company, you will play a crucial role in attracting new clients and supporting existing ones in Bulgaria.

Key Responsibilities
  • Client Acquisition and Retention: Collaborate with clients to understand their needs and preferences, and develop strategies to increase customer satisfaction and loyalty.
  • Product Presentations and Sales: Prepare and deliver product presentations to travel agencies and carriers, highlighting the benefits and features of our services.
  • Client Onboarding and Management: Assist in setting up client profiles, maintaining relationships with existing clients, and managing client accounts in CRM.
  • Communication and Negotiation: Develop strong communication and negotiation skills to effectively engage with clients and manage discussions.
Requirements
  • Language Skills: Fluency in Bulgarian (B2 or higher) and strong verbal and written communication skills.
  • Experience: Prior experience in sales or customer support is an asset.
  • Tools and Software: Proficiency in MS Office, CRM, JIRA Service Desk, JIRA, and HubSpot.
What We Offer

As a member of our team, you will have the opportunity to work on international projects, develop your skills and expertise, and contribute to the growth and success of our company.



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