Enterprise Service Manager

2 weeks ago


Kraków, Lesser Poland, Czech Republic HSBC Technology Poland Full time

**Job Summary:** We are seeking an experienced IT Service Owner to join our MSS Technology Poland team in HSBC Technology Poland. This role involves managing the Collateral Platform, a critical system for the bank from a regulatory standpoint. The platform enables daily margining functions and risk management across thousands of HSBC clients globally.

The ideal candidate will have 2+ years of experience in senior-level IT Helpdesk, IT Service Infrastructure/Software support, or IT Project Management. They must be familiar with ITIL methodologies, particularly SLM, Service Continuity, Information Security Management, Change, Incident & Problem management.

A strong communication skill in English (written & spoken) is essential, as well as the ability to build and maintain relationships with stakeholders and colleagues. The successful candidate will also have exposure to HSBC Service Management and Governance processes and tools used in risk & control management.

This role offers a unique opportunity to work on a high-throughput system, from low-latency trading applications to large Microservices platforms, and perform architecture and cloud migrations. If your CV meets our criteria, you can expect the following steps in the recruitment process:

  • Online behavioural test
  • Telephone screen
  • Job interview with the hiring manager

**Responsibilities:*

  • Update all inventory tools to maintain service and application information
  • Be accountable for managing control of the service(s) assigned including NFRs, Risks and cloud controls
  • Adhere to governance processes and ensuring projects compliance with company requirements
  • Support planning of service requirements (e.g. Evergreening, capacity upgrades, DR test etc.)
  • Support and manage ITSO book of work
  • Be a key contact and escalation point for requests for service information, service review and remediation of external and internal audits

Requirements: ITIL, Communication skills. Additionally, we offer: Training budget, Private healthcare, Flat structure, International projects, Multisport card, Monthly remote work subsidy, Psychological support, Conferences, PPK option, Annual performance-based bonus, Integration budget, International environment, Small teams, Employee referral bonus, Mentoring, Workstation reimbursement, Company share purchase plan, Childcare support programme, Bike parking, Playroom, Shower, Canteen, Free coffee, Free beverages, Free parking, In-house trainings, In-house hack days, No dress code, Modern office, Knowledge sharing, Garden, Massage chairs, Kitchen.


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