Customer Success Liaison

1 month ago


Gdynia, Pomerania, Czech Republic Traffit Full time

About the Role

We're looking for a talented individual to join our team as a Customer Success Liaison. As a key member of our customer success team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and helping them get the most out of our recruitment software.

Key Responsibilities

  • Listen to customers' needs and provide value by solving problems
  • Onboard new clients and provide them with comprehensive training
  • Support customers through chat and phone inquiries
  • Resolve technical issues and provide timely support
  • Gather feedback and propose solutions to improve our products
  • Help create and maintain key performance indicators (KPIs) for the company

Requirements

  • Strong recruitment and HR experience
  • Excellent communication and teamwork skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

  • A dynamic and supportive team environment
  • Opportunities for growth and development
  • A comprehensive benefits package, including private healthcare and a hybrid work model
  • A flat structure and small teams, allowing for autonomy and flexibility


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