Customer Success Advocate
2 months ago
At Traffit, we're seeking a skilled professional to join our team as a Customer Success Specialist. This role is perfect for someone who is passionate about delivering exceptional customer experiences and has a strong background in customer success or recruitment.
We're looking for someone who is fluent in both Polish and English, with excellent communication and interpersonal skills. The ideal candidate will be a team player who is proactive, energetic, and positive, with a customer-oriented attitude and strong problem-solving skills.
As a Customer Success Specialist, you will be responsible for providing top-notch support to our clients, helping them get the most out of our recruitment software. You will work closely with our team to identify and resolve customer issues, provide training and onboarding, and gather feedback to improve our products.
Key responsibilities include:
- Providing exceptional customer support via chat and phone
- Onboarding new clients and providing training
- Resolving customer issues with technical support
- Gathering feedback and proposing solutions for product improvement
- Following company KPIs and contributing to their creation
We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is passionate about delivering exceptional customer experiences, and we're looking for someone who shares our values.
Perks of working with us include:
- Flexible work model
- Health and life insurance
- MultiSport card
- Celebrations and recognition of team members' achievements
If you're a motivated and customer-focused professional looking for a new challenge, we'd love to hear from you.
Our recruitment process typically takes up to two weeks, and we're committed to transparency and open communication throughout the process.
We're excited to hear from you and learn more about your qualifications and experience.
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