Customer Retention Ambassador

6 days ago

Budapest, Budapest, Czech Republic Marshmallow Full time

We're seeking a highly motivated Customer Retention Specialist to join our team at Marshmallow. As a key touchpoint for customers at policy renewal, you will be responsible for understanding their needs and providing tailored solutions.

Key Responsibilities:
  • Speak with customers on live chat to understand their needs and preferences.
  • Actively support customers to renew their policy or stay with us on the same or a different plan.
  • Support customers who have requested to cancel, understanding why and providing solutions that benefit both the customer and Marshmallow.
  • Demonstrate the values of Marshmallow and build rapport with customers using exceptional customer service skills.
  • Understand what the next best action for the customer is, whether it's a new feature, product, or change in policy requirements.

You'll be an integral part of our growing team, working closely with colleagues to drive customer retention and growth. With a focus on building strong relationships and delivering excellent customer experiences, you'll help ensure our customers love us and stay with us as long as possible.

About Us:

At Marshmallow, we're passionate about making insurance fairer for everyone. Our mission is to back people who step outside the norm, and we've helped 100,000s of people get a fairer deal on their car insurance. We're committed to creating a culture where everyone has a voice and can make an impact.

We're proud of our unique approach to business, which emphasizes collaboration, experimentation, and continuous learning. Joining our team means being part of a dynamic and fast-paced environment where you'll have the opportunity to grow and develop your skills.

Benefits:
  • Flexible office working – spend at least 2 days a week with your team in our Budapest office, with the rest up to you
  • Personal budgets for books and training courses to help you grow in your role
  • Mental wellbeing support through Oliva
  • Competitive bonus scheme designed to reward and recognize high performance
  • SZÉP card for meals, leisure, and accommodation
  • Sabbatical leave after 4 years with us
  • Work from anywhere for 4 weeks
  • Medicover Blue package for top-notch healthcare services
  • All You Can Move membership or monthly BKK pass

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