Customer Operations Team Lead Role Opportunity

6 days ago


Budapest, Budapest, Czech Republic Marshmallow Full time

Company Overview

Maintaining a customer-centric approach is key to our success at Marshmallow. We aim to deliver exceptional service, ensuring customers love us and never leave.

We're committed to solving problems for people who need it most. Our mission is to back those who step outside the norm, providing fairer deals on car insurance.

We push for progress every day, taking lots of smaller steps to hit big milestones. Collaboration and ownership are essential in our fast-paced environment.

Job Description

The Customer Retention Operations team focuses on retaining customers and identifying opportunities to grow or expand their relationships with us.

We speak to customers at two key lifetime events: renewal and when they want to cancel. Our goal is to problem-solve their needs and provide tailored solutions, from negotiating premiums to ensuring the right level of coverage.

This is a growing team that's evolving as our product portfolio expands.

Required Skills and Qualifications

To succeed in this role, you'll need:

  • 5 years of customer service experience, including at least 1-2 years in a managerial position
  • Experience leading a team and coaching staff to achieve their goals
  • Fluency in English
  • Solid experience in a similar team leader role in a fast-changing contact centre environment

Benefits

We offer a range of benefits to support your growth and well-being:

  • Flexi-office working – spend at least 2 days a week with your team in our Budapest office
  • Learning and development – personal budgets for books and training courses
  • Mental wellbeing support – access therapy and mental health sessions through Oliva
  • Competitive bonus scheme – designed to reward and recognise high performance
  • Award-winning healthcare package – Medicover Blue
  • All You Can Move membership OR monthly BKK pass – unleashing your inner fitness guru or having a hassle-free commute


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