Application Support Specialist
3 days ago
Job Title: Application Support Specialist
Job Summary: We are seeking a highly skilled Application Support Specialist to join our team at AT&T. The successful candidate will be responsible for providing technical support and assistance to our customers, ensuring the uptime and availability of our applications, and collaborating with cross-functional teams to resolve issues and improve service delivery.
Key Responsibilities:
- Provide technical support and assistance to customers via phone, email, and in-person interactions
- Monitor application availability and performance, identifying and resolving issues in a timely manner
- Collaborate with cross-functional teams, including development, operations, and business stakeholders, to resolve issues and improve service delivery
- Develop and maintain knowledge of our applications, including their features, functionality, and technical requirements
- Participate in on-call rotations and provide 24/7 support as needed
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-2 years of experience in application support or a related field
- Strong technical skills, including knowledge of operating systems, databases, and software applications
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer:
- Competitive salary and benefits package
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
- Recognition and rewards for outstanding performance
Equal Employment Opportunity: AT&T is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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