Client Support Specialist

2 days ago


Kraków, Lesser Poland, Czech Republic beBeeCustomer Full time €35,000 - €45,000

As a Customer Service Professional, you will be responsible for delivering exceptional customer experiences and supporting our clients in building successful business relationships.

About the Role
  • We are looking for enthusiastic and communicative individuals who are willing to go above and beyond to support our clients.
  • A C1/C2 level of Latvian language and minimum B2 level of English are required.
  • Additional European language skills are an asset.
  • You should be comfortable facing new challenges and opportunities with an enthusiastic approach to teamwork and focus on internal and external clients.
Key Responsibilities
  1. Provide excellent customer service via various communication channels.
  2. Handle enquiries and requests from clients and prospects.
  3. Support users with online platforms and resolve incidents in close cooperation with the Technology department.
  4. Contribute to projects outside of regular responsibilities.
  5. Direct unresolved requests and enquiries to further support levels and other departments.
  6. Protect client databases and apply legal requirements regarding personal data protection.
  7. Generate innovative ideas and solutions to improve customer satisfaction.
  8. Assist team members in leveraging and developing their capabilities.
  9. Contribute to Quality Assurance and Training-related tasks.


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