UX Researcher

4 weeks ago


Prague, Hlavní město Praha, Czech Republic Make Full time
About the Role

We are seeking a skilled UX Researcher to join our team at Make, a leading visual platform for design, build, and automation. As a UX Researcher, you will play a critical role in understanding customer needs and translating that into insights that drive product improvement.

Key Responsibilities
  • Collaborate with cross-functional stakeholders to identify research needs and create a program of work based on business priorities and customer needs.
  • Conduct usability studies, customer interviews, and other approaches to drive decisions that improve the quality of the product.
  • Improve overall research processes and increase the level of customer understanding across the Make organization.
Requirements
  • Minimum 4 years of experience in UX Research.
  • Written and verbal fluency in English.
  • A researcher who believes that working in diverse teams and with complex systems brings out even more creativity.
  • Ability to represent our different users to reveal deep insights about how they work and think about automations.
  • Comfort in synthesizing various research needs into a coherent program of work.
  • Highly skilled qualitative interviewer who knows when to keep asking why.
  • Experienced in tactical UX research methods such as usability testing, concept testing, & lean methods like RITE.
  • Collaborative working style to improve ResearchOps, knowledge bases, and best practices.
  • Skilled in teaching non-researchers who want to lead their own studies in research skills.
  • Proficiency with descriptive statistics and survey methods.
  • Skilled at including other stakeholders in the research process (e.g. during interviews or analysis workshops).
  • Project management skills in recruiting study participants (screeners, scheduling, incentives).
  • Creativity in producing UX deliverables (journey maps, personas, research reports, etc.).
  • Examples/portfolio of prior UX research, describing projects and the contributions that research made to design directions and decisions.
What We Offer
  • RSUs grant in a rapidly growing company raising its value every day.
  • Annual bonus.
  • Multinational team with 42 nationalities creating the future of automation.
  • Learning & Development plan (online language, professional courses, conference tickets and other trainings) & 2 Company Learning Days per year.
  • 3 Company Impact Days per year.
  • Notebook/Macbook and 34'' curved monitor.
  • 25 days of vacation, 4 sick days, company day off on 31st December.
  • 10 care days to care for your loved ones.
  • Extra parental vacation (3-6 months).
  • RSUs grant for a newborn child.
  • Life insurance.
  • Benefit Plus Cafeteria (incl. MultiSport Card).
  • Remote working allowance.
  • Snack bar, coffee, tea, fruit and vegetable, and sweets all day - every day - available for everyone.
  • Monday breakfast, Wednesday lunch, and Friday break, with company-provided food and drinks, with music and lively discussion.
  • Flexible working hours + home office.
  • Company therapy pets in Prague's office (dog-friendly office).
  • Company 3D printer.
  • Team buildings, parties, and company events multiple times a year.
About Make

We are a leading visual platform for anyone to design, build, and automate anything—from tasks and workflows to apps and systems—without the need for coding skills. We are headquartered in the flourishing tech hub of Prague, Czech Republic, and our teams are spread across the USA, UK, Germany, France, Canada, India and Chile, among other locations.

We believe that understanding customers has a big impact on business and currently, we are looking for a UX Researcher to join our team and take our product to the next level.

We celebrate diversity and are committed to creating an inclusive environment and equal opportunity in all aspects of employment. We will not tolerate any unlawful discrimination or harassment of any kind.

Accessibility and Candidate Notices


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