Cloud Platform Administrator with Expertise in SAS Software
2 weeks ago
We are seeking a highly skilled Cloud Platform Administrator to join our team. As a key member of our Managed Services team, you will be responsible for installing, configuring, maintaining, supporting, and servicing customer SAS cloud systems & environments hosted by SAS or deployed on the customer's premises.
This is an exciting opportunity to work in a new and biggest growth area in SAS global, shaping how we work in region while working for a variety of customers day-to-day.
Job Responsibilities- Deliver excellent customer service using a customer-first and continuous improvement mindset.
- Provide hands-on administration, maintenance, and installation of SAS Enterprise software and solutions.
- Support global PSD/Partner delivered batch jobs and automations.
- Manage day-to-day work through SAS Cloud ticketing systems using CIS best practices for ticket update quality and frequency.
- Implement IT Service Management best practices for change, incident, and problem management to meet and support Service Level Agreement requirements for SAS Cloud customers.
- Create and maintain service documentation including runbooks, knowledge base articles, and wiki content.
- Configure, manage, monitor, and debug mid-tier software.
- Manage, monitor, and maintain container-based applications deployed in cloud container services.
- Develop tools and software to manage SAS and third-party software.
- Diagnose, document, report, and resolve system problems.
- Work directly with external customers and interface with other support teams and vendors.
- Participate in a 24x7x365 on-call rotation.
- A bachelor's degree in Computer Science, Mathematics, Statistics, or related quantitative field.
- System administrator experience required.
- An estimated salary of $85,000 - $110,000 per year based on location and experience.
- A comprehensive benefits package, including a healthcare program for your family, pension scheme, SAS Social Fund, and wellness program.
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