Customer Support Specialist with Technical Expertise
2 days ago
At Formstack, we are dedicated to delivering exceptional customer support and driving business growth through innovative solutions. As a Customer Support Specialist, you will play a vital role in ensuring our customers receive top-notch assistance and experience seamless interactions with our products.
Key Responsibilities:- Provide timely and effective support to customers via email, phone, and chat channels
- Collaborate closely with the Formstack team to resolve complex issues and improve customer satisfaction
- Develop and maintain comprehensive documentation to ensure knowledge base accuracy and accessibility
- Participate in product development by sharing customer feedback and insights to inform feature enhancements
- 1-2 years of customer support experience in a moderately technical environment
- Proactive, resourceful, and empathetic approach to problem-solving
- Excellent communication and interpersonal skills
- Ability to work independently with minimal oversight and prioritize tasks effectively
- Knowledge of online forms, basic programming (HTML, CSS, JavaScript), and SaaS tools
- Experience contributing to the build-out and maintenance of internal and external knowledge bases
- Competitive compensation package
- Private healthcare benefits
- International projects and opportunities for growth
- Modern office environment with in-house trainings
We are committed to building a diverse, inclusive, and authentic workplace where everyone can thrive. If you're excited about this role but don't meet every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
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