Technical Solutions Engineer

2 days ago

Remote Kyiv, Czech Republic beBeeSpecialist Full time 800,000 - 1,200,000
Job Description

We are seeking a skilled IT Support Specialist to join our team. This role involves providing remote technical assistance for Windows and macOS users, administering Microsoft 365 and Atlassian cloud services, managing IT inventory, and streamlining processes through automation and scripting.

  • Identify and implement M365 improvements to boost productivity.
  • Communicate incident progress, planned changes, and outages to stakeholders.
  • Log all work in Atlassian Jira and ensure accurate ticket documentation.

This role requires strong diagnostic skills, excellent communication skills, and the ability to multi-task and adapt quickly to changing priorities.

Required Skills and Qualifications
  • Advanced understanding of Windows 10/11, macOS, business applications, printing, and network systems.
  • Solid Microsoft 365 administration experience (Exchange Online, SharePoint, Intune, Defender).
  • Familiarity with Atlassian cloud tools (Jira, Confluence).
  • Ability to troubleshoot network connectivity, access rights, and printing issues.

Our ideal candidate will have 2+ years of hands-on experience in remote and on-site IT support or help desk roles.

Benefits

This role offers a unique opportunity to enhance security posture via Defender coverage, best practices, and semi-annual policy updates.

Others

Automate manual processes with scripting (Bash, PowerShell, Python, etc.) to reduce turnaround times. Manage IT inventory for the Kyiv office, including asset tracking, and equipment provisioning.

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