Customer Support Representative

1 week ago

Gdańsk, Pomerania, Czech Republic beBeeCustomer Full time 290,000 - 470,000
Customer Service Expert

We are seeking a motivated and detail-oriented Cross-Cultural Customer Service Specialist to join our team. As a key member of our customer-facing department, you will play a vital role in providing top-notch support to our clients.

About the Role:
  • You will be responsible for handling customer inquiries and issues via phone, email, and chat platforms;
  • Collaborate with internal teams to resolve complex customer complaints and concerns;
  • Develop and implement effective solutions to improve customer satisfaction and retention rates;
  • Maintain accurate records of customer interactions and feedback.
Requirements:
  • You should possess fluency in German (B2/C1) and basic proficiency in English;
  • Demonstrate high personal culture and excellent communication skills;
  • Familiarity with MS Office package is essential;
  • Able to work in a fast-paced environment and adapt to changing priorities.
Benefits:
  • Opportunity to develop professionally and advance your career;
  • Competitive salary and attractive social packages, including a multisport card and private medical care;
  • Work from a modern office in Gdańsk with a great atmosphere and close-knit team;
  • After one year of service, receive a bonus of 150 euros to spend on Airbnb products;
  • Monthly bonuses for reaching KPI's and a bonus for being at work.
What Else You Should Know:
  • Holidays under a pear tree or subsidies for the purchase of glasses are standard benefits;
  • We promote a healthy lifestyle through internal programs;
  • We provide access to extensive training platforms for employee development.
Other Details:

This is an on-site position with flexible employment options at ½-time, ¾-time, or full-time.

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